QuickBooks Online

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The most widely used cloud accounting platform in the UK small business market

4.1Based on 262 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
115
4 stars
93
3 stars
34
2 stars
17
1 star
3

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Verified reviews for QuickBooks Online

262 reviews matching your filters

Adam Bramley

Company secretary · 201-500 employees · Fitness and leisure

United Kingdom

5.0

3 Jan 2026

Better automation than the last one

Moving from Sage took an afternoon and the import brought everything across. The app marketplace meant our booking system connected without a developer.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

Payroll is a separate add on, so the real monthly cost is higher than it looks.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months5 found this helpful

Rachel Wexford

Finance manager · 201-500 employees · Professional services

United Kingdom

4.0

3 Jan 2026

Better automation than the last one

Moving from Sage took an afternoon and the import brought everything across. Only real gripe is that you notice the American roots in some of the wording.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

You notice the American roots in some of the wording.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for 2+ years2 found this helpful

Callum Okonkwo

Finance manager · 51-200 employees · Charity and non-profit

United Kingdom

3.0

29 Dec 2025

Bank feed is the reason we switched

Mixed. The bank feed categorises so well that Monday mornings are no longer a chore, but the 90 percent off deal hides a renewal that stung the following year.

Pros

The bank feed categorises so well that Monday mornings are no longer a chore.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 3.0
Value for money: 3.0
Customer service: 2.0
Functionality: 2.0

Used for 2+ years32 found this helpful

Peter Okonkwo

Practice manager · 1-10 employees · Retail

United Kingdom

4.0

27 Dec 2025

Good software, aggressive pricing

CIS is handled from the entry tier, which the last package charged extra for. Only real gripe is that the pricing tiers shift often and it is hard to budget a year ahead.

Pros

CIS is handled from the entry tier, which the last package charged extra for.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months6 found this helpful

Christopher Cavendish

Practice manager · 1-10 employees · Recruitment

United Kingdom

5.0

26 Dec 2025

Does everything a small firm needs

The app marketplace meant our booking system connected without a developer. Moving from Sage took an afternoon and the import brought everything across.

Pros

The app marketplace meant our booking system connected without a developer.

Cons

Custom reporting only really opens up on Advanced, which is a big jump.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years12 found this helpful

Robert Halliwell

Bookkeeper · 11-50 employees · Legal services

United Kingdom

5.0

25 Dec 2025

Better automation than the last one

VAT returns submit to HMRC without a single error in two years. Support was on the phone in minutes rather than a ticket queue.

Pros

VAT returns submit to HMRC without a single error in two years.

Cons

Custom reporting only really opens up on Advanced, which is a big jump.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years36 found this helpful

Claire Quinn

Operations manager · 201-500 employees · Hospitality

LinkedIn verifiedUnited Kingdom

5.0

23 Dec 2025

Project profitability sold it to us

Project profitability on Plus tells us which jobs actually make money. The bank feed categorises so well that Monday mornings are no longer a chore.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years15 found this helpful

Craig Kowalski

Director · 11-50 employees · Fitness and leisure

United Kingdom

5.0

20 Dec 2025

Good software, aggressive pricing

The app marketplace meant our booking system connected without a developer. Project profitability on Plus tells us which jobs actually make money.

Pros

The app marketplace meant our booking system connected without a developer.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years18 found this helpful

Robert Pemberton

Bookkeeper · 1-10 employees · Healthcare

United Kingdom

5.0

16 Dec 2025

Better automation than the last one

The app marketplace meant our booking system connected without a developer, and CIS is handled from the entry tier, which the last package charged extra for. No complaints so far.

Pros

The app marketplace meant our booking system connected without a developer.

Cons

You notice the American roots in some of the wording.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months23 found this helpful

Alan Nasir

Practice manager · 1-10 employees · Logistics and transport

United Kingdom

4.0

9 Dec 2025

Does everything a small firm needs

The bank feed categorises so well that Monday mornings are no longer a chore, and VAT returns submit to HMRC without a single error in two years. The pricing tiers shift often and it is hard to budget a year ahead, but we live with it.

Pros

The bank feed categorises so well that Monday mornings are no longer a chore.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 6-12 months5 found this helpful