QuickBooks Online

Verified listing

The most widely used cloud accounting platform in the UK small business market

4.1Based on 262 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
115
4 stars
93
3 stars
34
2 stars
17
1 star
3

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Verified reviews for QuickBooks Online

262 reviews matching your filters

Thomas Dunmore

Sole trader · 11-50 employees · Construction

LinkedIn verifiedUnited Kingdom

5.0

6 Nov 2025

Reliable, if you read the small print

Support was on the phone in minutes rather than a ticket queue. The bank feed categorises so well that Monday mornings are no longer a chore.

Pros

Support was on the phone in minutes rather than a ticket queue.

Cons

Payroll is a separate add on, so the real monthly cost is higher than it looks.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months36 found this helpful

Emma Stroud

Bookkeeper · 1-10 employees · Manufacturing

United Kingdom

4.0

3 Nov 2025

Reliable, if you read the small print

VAT returns submit to HMRC without a single error in two years. Only real gripe is that the 90 percent off deal hides a renewal that stung the following year.

Pros

VAT returns submit to HMRC without a single error in two years.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 3.0
Value for money: 5.0
Customer service: 3.0
Functionality: 4.0

Used for Less than 6 months10 found this helpful

Nicola Patel

Finance manager · 201-500 employees · Professional services

United Kingdom

5.0

28 Oct 2025

Strong for VAT and CIS

The app marketplace meant our booking system connected without a developer. The mobile app lets me raise an invoice from a client site.

Pros

The app marketplace meant our booking system connected without a developer.

Cons

Custom reporting only really opens up on Advanced, which is a big jump.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years35 found this helpful

Christopher Corrigan

Owner · 11-50 employees · Engineering

LinkedIn verifiedUnited Kingdom

4.0

14 Oct 2025

Does everything a small firm needs

The mobile app lets me raise an invoice from a client site. Only real gripe is that custom reporting only really opens up on Advanced, which is a big jump.

Pros

The mobile app lets me raise an invoice from a client site.

Cons

Custom reporting only really opens up on Advanced, which is a big jump.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years2 found this helpful

Simon Baptiste

Owner · 1-10 employees · Construction

United Kingdom

4.0

9 Oct 2025

Good software, aggressive pricing

The mobile app lets me raise an invoice from a client site. Only real gripe is that the pricing tiers shift often and it is hard to budget a year ahead.

Pros

The mobile app lets me raise an invoice from a client site.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 4.0
Value for money: 3.0
Customer service: 5.0
Functionality: 3.0

Used for 1-2 years4 found this helpful

Rebecca Sandhu

HR manager · 51-200 employees · Professional services

United Kingdom

5.0

8 Oct 2025

Better automation than the last one

The bank feed categorises so well that Monday mornings are no longer a chore. Project profitability on Plus tells us which jobs actually make money.

Pros

The bank feed categorises so well that Monday mornings are no longer a chore.

Cons

Custom reporting only really opens up on Advanced, which is a big jump.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 2+ years18 found this helpful

Sarah Adeyemi

Sole trader · 11-50 employees · Legal services

United Kingdom

5.0

5 Oct 2025

Project profitability sold it to us

The bank feed categorises so well that Monday mornings are no longer a chore. VAT returns submit to HMRC without a single error in two years.

Pros

The bank feed categorises so well that Monday mornings are no longer a chore.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years18 found this helpful

Eleanor Vaughan

Director · 1-10 employees · Retail

United Kingdom

2.0

2 Oct 2025

Project profitability sold it to us

The 90 percent off deal hides a renewal that stung the following year, and custom reporting only really opens up on Advanced, which is a big jump. Moving from Sage took an afternoon and the import brought everything across, which is about the only positive.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 2.0
Value for money: 2.0
Customer service: 1.0
Functionality: 2.0

Used for 1-2 years33 found this helpful

Katie Begum

Finance manager · 51-200 employees · Recruitment

LinkedIn verifiedUnited Kingdom

5.0

29 Sep 2025

Reliable, if you read the small print

Support was on the phone in minutes rather than a ticket queue. The bank feed categorises so well that Monday mornings are no longer a chore.

Pros

Support was on the phone in minutes rather than a ticket queue.

Cons

You notice the American roots in some of the wording.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years14 found this helpful

Michael Stroud

Founder · 1-10 employees · Food and beverage

United Kingdom

5.0

22 Sep 2025

Reliable, if you read the small print

The bank feed categorises so well that Monday mornings are no longer a chore, and moving from Sage took an afternoon and the import brought everything across. No complaints so far.

Pros

The bank feed categorises so well that Monday mornings are no longer a chore.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months13 found this helpful