QuickBooks Online

Verified listing

The most widely used cloud accounting platform in the UK small business market

4.1Based on 262 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
115
4 stars
93
3 stars
34
2 stars
17
1 star
3

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Verified reviews for QuickBooks Online

262 reviews matching your filters

Daniel Ellery

Practice manager · 11-50 employees · Veterinary

LinkedIn verifiedUnited Kingdom

5.0

16 Sep 2025

Good software, aggressive pricing

Project profitability on Plus tells us which jobs actually make money. Moving from Sage took an afternoon and the import brought everything across.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

You notice the American roots in some of the wording.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years13 found this helpful

Rebecca Pemberton

Financial controller · 201-500 employees · Charity and non-profit

LinkedIn verifiedUnited Kingdom

2.0

16 Sep 2025

Bank feed is the reason we switched

Receipt limits meant we upgraded a tier sooner than planned, and the pricing tiers shift often and it is hard to budget a year ahead. VAT returns submit to HMRC without a single error in two years, which is about the only positive.

Pros

VAT returns submit to HMRC without a single error in two years.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 3.0
Value for money: 3.0
Customer service: 1.0
Functionality: 1.0

Used for 6-12 months1 found this helpful

Katie Holloway

Founder · 11-50 employees · Recruitment

United Kingdom

3.0

15 Sep 2025

Watch the renewal price

Mixed. Support was on the phone in minutes rather than a ticket queue, but receipt limits meant we upgraded a tier sooner than planned.

Pros

Support was on the phone in minutes rather than a ticket queue.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 2.0
Value for money: 3.0
Customer service: 3.0
Functionality: 3.0

Used for 1-2 years23 found this helpful

Simon Sinclair

Systems accountant · 1000+ employees · Manufacturing

United Kingdom

3.0

8 Sep 2025

Does everything a small firm needs

Mixed. Moving from Sage took an afternoon and the import brought everything across, but the pricing tiers shift often and it is hard to budget a year ahead.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 3.0
Value for money: 3.0
Customer service: 2.0
Functionality: 3.0

Used for Less than 6 months3 found this helpful

Priya Adeyemi

Founder · 11-50 employees · Wholesale

United Kingdom

5.0

2 Sep 2025

Watch the renewal price

Project profitability on Plus tells us which jobs actually make money. CIS is handled from the entry tier, which the last package charged extra for.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years15 found this helpful

Craig Hargreaves

Owner · 11-50 employees · Fitness and leisure

United Kingdom

4.0

31 Aug 2025

Does everything a small firm needs

Support was on the phone in minutes rather than a ticket queue. Only real gripe is that payroll is a separate add on, so the real monthly cost is higher than it looks.

Pros

Support was on the phone in minutes rather than a ticket queue.

Cons

Payroll is a separate add on, so the real monthly cost is higher than it looks.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years25 found this helpful

Charlotte Rhodes

Practice manager · 1-10 employees · Construction

United Kingdom

3.0

31 Aug 2025

Watch the renewal price

Support was on the phone in minutes rather than a ticket queue. That said, you notice the American roots in some of the wording and custom reporting only really opens up on Advanced, which is a big jump.

Pros

Support was on the phone in minutes rather than a ticket queue.

Cons

You notice the American roots in some of the wording.

Ease of use: 3.0
Value for money: 3.0
Customer service: 2.0
Functionality: 3.0

Used for 1-2 years36 found this helpful

Megan Nasir

Office manager · 1-10 employees · Food and beverage

United Kingdom

2.0

30 Aug 2025

Reliable, if you read the small print

The pricing tiers shift often and it is hard to budget a year ahead, and you notice the American roots in some of the wording. Project profitability on Plus tells us which jobs actually make money, which is about the only positive.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 3.0
Value for money: 2.0
Customer service: 1.0
Functionality: 2.0

Used for 6-12 months33 found this helpful

Bethany Patel

Office manager · 1-10 employees · Manufacturing

LinkedIn verifiedUnited Kingdom

5.0

25 Aug 2025

Reliable, if you read the small print

CIS is handled from the entry tier, which the last package charged extra for, and project profitability on Plus tells us which jobs actually make money. No complaints so far.

Pros

CIS is handled from the entry tier, which the last package charged extra for.

Cons

You notice the American roots in some of the wording.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years25 found this helpful

Thomas Corrigan

Director · 1-10 employees · Education

LinkedIn verifiedUnited Kingdom

5.0

15 Aug 2025

Does everything a small firm needs

CIS is handled from the entry tier, which the last package charged extra for, and VAT returns submit to HMRC without a single error in two years. No complaints so far.

Pros

CIS is handled from the entry tier, which the last package charged extra for.

Cons

Custom reporting only really opens up on Advanced, which is a big jump.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years33 found this helpful