QuickBooks Online

Verified listing

The most widely used cloud accounting platform in the UK small business market

4.1Based on 262 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
115
4 stars
93
3 stars
34
2 stars
17
1 star
3

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Verified reviews for QuickBooks Online

262 reviews matching your filters

Paul Dunmore

Practice manager · 1-10 employees · Healthcare

LinkedIn verifiedUnited Kingdom

5.0

22 Feb 2026

Better automation than the last one

Support was on the phone in minutes rather than a ticket queue, and the app marketplace meant our booking system connected without a developer. No complaints so far.

Pros

Support was on the phone in minutes rather than a ticket queue.

Cons

You notice the American roots in some of the wording.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years15 found this helpful

Mohammed Lockhart

Owner · 11-50 employees · Professional services

United Kingdom

5.0

22 Feb 2026

Better automation than the last one

The mobile app lets me raise an invoice from a client site. VAT returns submit to HMRC without a single error in two years.

Pros

The mobile app lets me raise an invoice from a client site.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months6 found this helpful

Hannah Mackenzie

Financial controller · 51-200 employees · Wholesale

United Kingdom

5.0

18 Feb 2026

Bank feed is the reason we switched

Support was on the phone in minutes rather than a ticket queue. The bank feed categorises so well that Monday mornings are no longer a chore.

Pros

Support was on the phone in minutes rather than a ticket queue.

Cons

Custom reporting only really opens up on Advanced, which is a big jump.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months18 found this helpful

Gareth Ellery

Payroll manager · 51-200 employees · Logistics and transport

United Kingdom

4.0

18 Feb 2026

Reliable, if you read the small print

Moving from Sage took an afternoon and the import brought everything across. Only real gripe is that receipt limits meant we upgraded a tier sooner than planned.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 4.0
Value for money: 5.0
Customer service: 3.0
Functionality: 4.0

Used for Less than 6 months39 found this helpful

Mohammed Mackenzie

Finance manager · 51-200 employees · Education

United Kingdom

4.0

14 Feb 2026

Does everything a small firm needs

The app marketplace meant our booking system connected without a developer, and project profitability on Plus tells us which jobs actually make money. The 90 percent off deal hides a renewal that stung the following year, but we live with it.

Pros

The app marketplace meant our booking system connected without a developer.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months4 found this helpful

Helen Lockhart

Owner · 1-10 employees · Food and beverage

United Kingdom

4.0

13 Feb 2026

Good software, aggressive pricing

Project profitability on Plus tells us which jobs actually make money, and moving from Sage took an afternoon and the import brought everything across. You notice the American roots in some of the wording, but we live with it.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

You notice the American roots in some of the wording.

Ease of use: 3.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months31 found this helpful

Helen Baptiste

Office manager · 11-50 employees · Education

United Kingdom

3.0

8 Feb 2026

Better automation than the last one

VAT returns submit to HMRC without a single error in two years. That said, receipt limits meant we upgraded a tier sooner than planned and payroll is a separate add on, so the real monthly cost is higher than it looks.

Pros

VAT returns submit to HMRC without a single error in two years.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 2.0
Value for money: 2.0
Customer service: 4.0
Functionality: 3.0

Used for Less than 6 months34 found this helpful

Michael Corrigan

HR manager · 51-200 employees · Legal services

LinkedIn verifiedUnited Kingdom

5.0

8 Feb 2026

Reliable, if you read the small print

Moving from Sage took an afternoon and the import brought everything across, and the bank feed categorises so well that Monday mornings are no longer a chore. No complaints so far.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years33 found this helpful

James Colquhoun

Finance manager · 201-500 employees · Education

United Kingdom

3.0

7 Feb 2026

Reliable, if you read the small print

Moving from Sage took an afternoon and the import brought everything across. That said, you notice the American roots in some of the wording and the 90 percent off deal hides a renewal that stung the following year.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

You notice the American roots in some of the wording.

Ease of use: 3.0
Value for money: 2.0
Customer service: 2.0
Functionality: 3.0

Used for 1-2 years18 found this helpful

Claire Kaur

Owner · 11-50 employees · Recruitment

LinkedIn verifiedUnited Kingdom

1.0

6 Feb 2026

Does everything a small firm needs

The 90 percent off deal hides a renewal that stung the following year. You notice the American roots in some of the wording. Looking at alternatives.

Pros

Support was on the phone in minutes rather than a ticket queue.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 1.0
Value for money: 2.0
Customer service: 2.0
Functionality: 1.0

Used for 1-2 years7 found this helpful