QuickBooks Online

Verified listing

The most widely used cloud accounting platform in the UK small business market

4.1Based on 262 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
115
4 stars
93
3 stars
34
2 stars
17
1 star
3

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Verified reviews for QuickBooks Online

262 reviews matching your filters

Gareth Sinclair

Bookkeeper · 11-50 employees · Logistics and transport

LinkedIn verifiedUnited Kingdom

5.0

23 Apr 2026

Good software, aggressive pricing

VAT returns submit to HMRC without a single error in two years, and the app marketplace meant our booking system connected without a developer. No complaints so far.

Pros

VAT returns submit to HMRC without a single error in two years.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months8 found this helpful

Sophie Lockhart

Sole trader · 1-10 employees · Manufacturing

United Kingdom

5.0

17 Apr 2026

Strong for VAT and CIS

Project profitability on Plus tells us which jobs actually make money, and CIS is handled from the entry tier, which the last package charged extra for. No complaints so far.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months31 found this helpful

Martin Vaughan

Systems accountant · 501-1000 employees · Accounting

LinkedIn verifiedUnited Kingdom

4.0

16 Apr 2026

Project profitability sold it to us

The bank feed categorises so well that Monday mornings are no longer a chore, and CIS is handled from the entry tier, which the last package charged extra for. Receipt limits meant we upgraded a tier sooner than planned, but we live with it.

Pros

The bank feed categorises so well that Monday mornings are no longer a chore.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 4.0
Value for money: 3.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months31 found this helpful

Eleanor Iqbal

Company secretary · 51-200 employees · Accounting

United Kingdom

4.0

14 Apr 2026

Better automation than the last one

Support was on the phone in minutes rather than a ticket queue. Only real gripe is that receipt limits meant we upgraded a tier sooner than planned.

Pros

Support was on the phone in minutes rather than a ticket queue.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 6-12 months4 found this helpful

Christopher Corrigan

Office manager · 11-50 employees · Engineering

LinkedIn verifiedUnited Kingdom

4.0

9 Apr 2026

Strong for VAT and CIS

Moving from Sage took an afternoon and the import brought everything across, and the mobile app lets me raise an invoice from a client site. The 90 percent off deal hides a renewal that stung the following year, but we live with it.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 4.0
Value for money: 5.0
Customer service: 3.0
Functionality: 4.0

Used for Less than 6 months10 found this helpful

Jodie Cavendish

Founder · 11-50 employees · Marketing and advertising

United Kingdom

4.0

6 Apr 2026

Strong for VAT and CIS

Project profitability on Plus tells us which jobs actually make money, and support was on the phone in minutes rather than a ticket queue. Custom reporting only really opens up on Advanced, which is a big jump, but we live with it.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

Custom reporting only really opens up on Advanced, which is a big jump.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years36 found this helpful

Bethany Devlin

Director · 11-50 employees · Hospitality

United Kingdom

4.0

5 Apr 2026

Strong for VAT and CIS

The app marketplace meant our booking system connected without a developer. Only real gripe is that receipt limits meant we upgraded a tier sooner than planned.

Pros

The app marketplace meant our booking system connected without a developer.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 3.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months23 found this helpful

Helen Iqbal

Founder · 11-50 employees · Wholesale

United Kingdom

3.0

2 Apr 2026

Strong for VAT and CIS

Mixed. The bank feed categorises so well that Monday mornings are no longer a chore, but the pricing tiers shift often and it is hard to budget a year ahead.

Pros

The bank feed categorises so well that Monday mornings are no longer a chore.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 2.0

Used for Less than 6 months25 found this helpful

Rachel Rhodes

Office manager · 11-50 employees · Education

United Kingdom

4.0

2 Apr 2026

Strong for VAT and CIS

Moving from Sage took an afternoon and the import brought everything across. Only real gripe is that receipt limits meant we upgraded a tier sooner than planned.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years18 found this helpful

Paul Thornley

Office manager · 1-10 employees · Education

United Kingdom

2.0

31 Mar 2026

Good software, aggressive pricing

The 90 percent off deal hides a renewal that stung the following year, and the pricing tiers shift often and it is hard to budget a year ahead. The bank feed categorises so well that Monday mornings are no longer a chore, which is about the only positive.

Pros

The bank feed categorises so well that Monday mornings are no longer a chore.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 1.0
Value for money: 1.0
Customer service: 3.0
Functionality: 3.0

Used for 1-2 years26 found this helpful