QuickBooks Online

Verified listing

The most widely used cloud accounting platform in the UK small business market

4.1Based on 262 reviews

Visit website

Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
115
4 stars
93
3 stars
34
2 stars
17
1 star
3

Filter reviews

Country

Industry

Company size

How long used

Sort by

Verified reviews for QuickBooks Online

262 reviews matching your filters

Katie Bhatti

Practice manager · 11-50 employees · Marketing and advertising

United Kingdom

5.0

23 Jun 2024

Strong for VAT and CIS

The mobile app lets me raise an invoice from a client site, and project profitability on Plus tells us which jobs actually make money. No complaints so far.

Pros

The mobile app lets me raise an invoice from a client site.

Cons

Custom reporting only really opens up on Advanced, which is a big jump.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years20 found this helpful

Eleanor Sandhu

HR manager · 51-200 employees · Legal services

LinkedIn verifiedUnited Kingdom

5.0

23 Jun 2024

Does everything a small firm needs

Moving from Sage took an afternoon and the import brought everything across, and VAT returns submit to HMRC without a single error in two years. No complaints so far.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months29 found this helpful

Owen Ainsley

Director · 11-50 employees · Property and lettings

LinkedIn verifiedUnited Kingdom

5.0

22 Jun 2024

Bank feed is the reason we switched

Project profitability on Plus tells us which jobs actually make money. CIS is handled from the entry tier, which the last package charged extra for.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years10 found this helpful

Katie Wexford

Owner · 11-50 employees · Charity and non-profit

United Kingdom

3.0

20 Jun 2024

Project profitability sold it to us

Support was on the phone in minutes rather than a ticket queue. That said, payroll is a separate add on, so the real monthly cost is higher than it looks and the pricing tiers shift often and it is hard to budget a year ahead.

Pros

Support was on the phone in minutes rather than a ticket queue.

Cons

Payroll is a separate add on, so the real monthly cost is higher than it looks.

Ease of use: 3.0
Value for money: 3.0
Customer service: 3.0
Functionality: 2.0

Used for Less than 6 months28 found this helpful

Megan Kaur

Operations manager · 201-500 employees · Manufacturing

LinkedIn verifiedUnited Kingdom

3.0

19 Jun 2024

Strong for VAT and CIS

CIS is handled from the entry tier, which the last package charged extra for. That said, receipt limits meant we upgraded a tier sooner than planned and the 90 percent off deal hides a renewal that stung the following year.

Pros

CIS is handled from the entry tier, which the last package charged extra for.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 3.0
Value for money: 2.0
Customer service: 3.0
Functionality: 3.0

Used for Less than 6 months20 found this helpful

Fiona Baptiste

Company secretary · 51-200 employees · Wholesale

United Kingdom

5.0

17 Jun 2024

Does everything a small firm needs

The bank feed categorises so well that Monday mornings are no longer a chore, and the app marketplace meant our booking system connected without a developer. No complaints so far.

Pros

The bank feed categorises so well that Monday mornings are no longer a chore.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years6 found this helpful

James Bramley

Financial controller · 51-200 employees · Engineering

LinkedIn verifiedUnited Kingdom

5.0

16 Jun 2024

Project profitability sold it to us

Moving from Sage took an afternoon and the import brought everything across, and support was on the phone in minutes rather than a ticket queue. No complaints so far.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months10 found this helpful

Amy Holloway

Office manager · 11-50 employees · Fitness and leisure

United Kingdom

5.0

13 Jun 2024

Does everything a small firm needs

Project profitability on Plus tells us which jobs actually make money, and CIS is handled from the entry tier, which the last package charged extra for. No complaints so far.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

Payroll is a separate add on, so the real monthly cost is higher than it looks.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months18 found this helpful

Ian Quinn

Finance business partner · 501-1000 employees · Legal services

LinkedIn verifiedUnited Kingdom

5.0

11 Jun 2024

Reliable, if you read the small print

Project profitability on Plus tells us which jobs actually make money, and VAT returns submit to HMRC without a single error in two years. No complaints so far.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years8 found this helpful

Christopher Baptiste

Office manager · 1-10 employees · Charity and non-profit

United Kingdom

3.0

11 Jun 2024

Bank feed is the reason we switched

VAT returns submit to HMRC without a single error in two years. That said, the 90 percent off deal hides a renewal that stung the following year and you notice the American roots in some of the wording.

Pros

VAT returns submit to HMRC without a single error in two years.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 3.0
Value for money: 2.0
Customer service: 3.0
Functionality: 2.0

Used for Less than 6 months1 found this helpful