QuickBooks Online

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The most widely used cloud accounting platform in the UK small business market

4.1Based on 262 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
115
4 stars
93
3 stars
34
2 stars
17
1 star
3

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Verified reviews for QuickBooks Online

262 reviews matching your filters

Adam Nowak

Practice manager · 11-50 employees · IT services

United Kingdom

4.0

31 May 2024

Bank feed is the reason we switched

Project profitability on Plus tells us which jobs actually make money, and moving from Sage took an afternoon and the import brought everything across. The pricing tiers shift often and it is hard to budget a year ahead, but we live with it.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 6-12 months9 found this helpful

Hannah Kowalski

Bookkeeper · 1-10 employees · Engineering

United Kingdom

4.0

28 May 2024

Better automation than the last one

CIS is handled from the entry tier, which the last package charged extra for, and VAT returns submit to HMRC without a single error in two years. The 90 percent off deal hides a renewal that stung the following year, but we live with it.

Pros

CIS is handled from the entry tier, which the last package charged extra for.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months34 found this helpful

Zoe Bramley

Bookkeeper · 1-10 employees · Marketing and advertising

United Kingdom

5.0

28 May 2024

Good software, aggressive pricing

The app marketplace meant our booking system connected without a developer, and project profitability on Plus tells us which jobs actually make money. No complaints so far.

Pros

The app marketplace meant our booking system connected without a developer.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 6-12 months34 found this helpful

Claire Cavendish

Payroll manager · 51-200 employees · Veterinary

United Kingdom

5.0

20 May 2024

Does everything a small firm needs

The mobile app lets me raise an invoice from a client site. Moving from Sage took an afternoon and the import brought everything across.

Pros

The mobile app lets me raise an invoice from a client site.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 6-12 months38 found this helpful

Michael Vaughan

Owner · 1-10 employees · Veterinary

LinkedIn verifiedUnited Kingdom

5.0

19 May 2024

Strong for VAT and CIS

Moving from Sage took an afternoon and the import brought everything across. The bank feed categorises so well that Monday mornings are no longer a chore.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months28 found this helpful

Eleanor Wexford

Systems accountant · 1000+ employees · Engineering

LinkedIn verifiedUnited Kingdom

4.0

14 May 2024

Bank feed is the reason we switched

Project profitability on Plus tells us which jobs actually make money. Only real gripe is that the 90 percent off deal hides a renewal that stung the following year.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 3.0

Used for 1-2 years28 found this helpful

Stephen Sandhu

Sole trader · 1-10 employees · Hospitality

United Kingdom

3.0

13 May 2024

Better automation than the last one

Mixed. Project profitability on Plus tells us which jobs actually make money, but receipt limits meant we upgraded a tier sooner than planned.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 4.0
Value for money: 4.0
Customer service: 2.0
Functionality: 2.0

Used for 2+ years39 found this helpful

Kevin Trelawny

HR manager · 201-500 employees · Veterinary

United Kingdom

5.0

10 May 2024

Does everything a small firm needs

Project profitability on Plus tells us which jobs actually make money. Moving from Sage took an afternoon and the import brought everything across.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

You notice the American roots in some of the wording.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 2+ years35 found this helpful

Kevin Bramley

Office manager · 11-50 employees · Logistics and transport

United Kingdom

2.0

8 May 2024

Watch the renewal price

Payroll is a separate add on, so the real monthly cost is higher than it looks, and custom reporting only really opens up on Advanced, which is a big jump. CIS is handled from the entry tier, which the last package charged extra for, which is about the only positive.

Pros

CIS is handled from the entry tier, which the last package charged extra for.

Cons

Payroll is a separate add on, so the real monthly cost is higher than it looks.

Ease of use: 2.0
Value for money: 2.0
Customer service: 1.0
Functionality: 2.0

Used for 1-2 years1 found this helpful

Emma Wexford

Director · 11-50 employees · Construction

LinkedIn verifiedUnited Kingdom

4.0

8 May 2024

Does everything a small firm needs

Moving from Sage took an afternoon and the import brought everything across, and the app marketplace meant our booking system connected without a developer. You notice the American roots in some of the wording, but we live with it.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

You notice the American roots in some of the wording.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for 6-12 months12 found this helpful