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QuickBooks Online

Verified listing

The most widely used cloud accounting platform in the UK small business market

Ratings by dimension

  • Ease of use4.0
  • Value4.0
  • Support4.0
  • Features4.0

Rating distribution

  • 5 stars115
  • 4 stars93
  • 3 stars34
  • 2 stars17
  • 1 star3

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Verified reviews for QuickBooks Online

262 reviews matching your filters

Laura Stroud

Founder · 11-50 employees · Education

LinkedIn verifiedUnited Kingdom
3.0

30 Jul 2024

Strong for VAT and CIS

Moving from Sage took an afternoon and the import brought everything across. That said, the pricing tiers shift often and it is hard to budget a year ahead and the 90 percent off deal hides a renewal that stung the following year.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use
4.0
Value for money
2.0
Customer service
2.0
Functionality
3.0
Used for 1-2 years29 found this helpful

Fiona Cavendish

Practice manager · 11-50 employees · Construction

LinkedIn verifiedUnited Kingdom
4.0

29 Jul 2024

Good software, aggressive pricing

The app marketplace meant our booking system connected without a developer, and VAT returns submit to HMRC without a single error in two years. Custom reporting only really opens up on Advanced, which is a big jump, but we live with it.

Pros

The app marketplace meant our booking system connected without a developer.

Cons

Custom reporting only really opens up on Advanced, which is a big jump.

Ease of use
4.0
Value for money
3.0
Customer service
3.0
Functionality
3.0
Used for Less than 6 months37 found this helpful

Daniel Lockhart

Practice manager · 11-50 employees · Retail

United Kingdom
4.0

21 Jul 2024

Watch the renewal price

Moving from Sage took an afternoon and the import brought everything across, and project profitability on Plus tells us which jobs actually make money. Custom reporting only really opens up on Advanced, which is a big jump, but we live with it.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

Custom reporting only really opens up on Advanced, which is a big jump.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months3 found this helpful

Charlotte Patel

Practice manager · 1-10 employees · Logistics and transport

United Kingdom
5.0

17 Jul 2024

Project profitability sold it to us

The mobile app lets me raise an invoice from a client site. Support was on the phone in minutes rather than a ticket queue.

Pros

The mobile app lets me raise an invoice from a client site.

Cons

Payroll is a separate add on, so the real monthly cost is higher than it looks.

Ease of use
5.0
Value for money
4.0
Customer service
4.0
Functionality
5.0
Used for 6-12 months3 found this helpful

Katie Pemberton

Founder · 11-50 employees · Property and lettings

LinkedIn verifiedUnited Kingdom
4.0

16 Jul 2024

Watch the renewal price

The bank feed categorises so well that Monday mornings are no longer a chore. Only real gripe is that the pricing tiers shift often and it is hard to budget a year ahead.

Pros

The bank feed categorises so well that Monday mornings are no longer a chore.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use
5.0
Value for money
3.0
Customer service
5.0
Functionality
3.0
Used for Less than 6 months11 found this helpful

Sophie Stroud

Company secretary · 51-200 employees · Recruitment

LinkedIn verifiedUnited Kingdom
5.0

10 Jul 2024

Better automation than the last one

The bank feed categorises so well that Monday mornings are no longer a chore, and VAT returns submit to HMRC without a single error in two years. No complaints so far.

Pros

The bank feed categorises so well that Monday mornings are no longer a chore.

Cons

Custom reporting only really opens up on Advanced, which is a big jump.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years3 found this helpful

Rachel Bhatti

Sole trader · 11-50 employees · Engineering

United Kingdom
5.0

9 Jul 2024

Bank feed is the reason we switched

CIS is handled from the entry tier, which the last package charged extra for. VAT returns submit to HMRC without a single error in two years.

Pros

CIS is handled from the entry tier, which the last package charged extra for.

Cons

Custom reporting only really opens up on Advanced, which is a big jump.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 2+ years36 found this helpful

James Fairbanks

Practice manager · 11-50 employees · Property and lettings

LinkedIn verifiedUnited Kingdom
5.0

6 Jul 2024

Project profitability sold it to us

CIS is handled from the entry tier, which the last package charged extra for, and the app marketplace meant our booking system connected without a developer. No complaints so far.

Pros

CIS is handled from the entry tier, which the last package charged extra for.

Cons

Custom reporting only really opens up on Advanced, which is a big jump.

Ease of use
4.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months30 found this helpful

Jodie Middleton

Founder · 1-10 employees · Healthcare

United Kingdom
4.0

5 Jul 2024

Good software, aggressive pricing

The app marketplace meant our booking system connected without a developer, and moving from Sage took an afternoon and the import brought everything across. The 90 percent off deal hides a renewal that stung the following year, but we live with it.

Pros

The app marketplace meant our booking system connected without a developer.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use
5.0
Value for money
3.0
Customer service
4.0
Functionality
5.0
Used for Less than 6 months12 found this helpful

Hannah Nowak

Owner · 1-10 employees · Logistics and transport

LinkedIn verifiedUnited Kingdom
2.0

28 Jun 2024

Strong for VAT and CIS

The pricing tiers shift often and it is hard to budget a year ahead, and custom reporting only really opens up on Advanced, which is a big jump. The mobile app lets me raise an invoice from a client site, which is about the only positive.

Pros

The mobile app lets me raise an invoice from a client site.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use
2.0
Value for money
2.0
Customer service
2.0
Functionality
2.0
Used for 1-2 years25 found this helpful