QuickBooks Online

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The most widely used cloud accounting platform in the UK small business market

4.1Based on 262 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
115
4 stars
93
3 stars
34
2 stars
17
1 star
3

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Verified reviews for QuickBooks Online

262 reviews matching your filters

Alan Wexford

Group financial controller · 1000+ employees · Charity and non-profit

United Kingdom

4.0

10 Sep 2024

Watch the renewal price

Project profitability on Plus tells us which jobs actually make money. Only real gripe is that you notice the American roots in some of the wording.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

You notice the American roots in some of the wording.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 3.0

Used for Less than 6 months2 found this helpful

Rachel Pemberton

Sole trader · 1-10 employees · Education

United Kingdom

5.0

7 Sep 2024

Bank feed is the reason we switched

VAT returns submit to HMRC without a single error in two years. The mobile app lets me raise an invoice from a client site.

Pros

VAT returns submit to HMRC without a single error in two years.

Cons

Payroll is a separate add on, so the real monthly cost is higher than it looks.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years25 found this helpful

Adam Thornley

Practice manager · 1-10 employees · Engineering

United Kingdom

5.0

5 Sep 2024

Strong for VAT and CIS

Moving from Sage took an afternoon and the import brought everything across. Project profitability on Plus tells us which jobs actually make money.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

You notice the American roots in some of the wording.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years34 found this helpful

Andrew Kaur

Founder · 1-10 employees · Manufacturing

LinkedIn verifiedUnited Kingdom

3.0

2 Sep 2024

Project profitability sold it to us

Mixed. Moving from Sage took an afternoon and the import brought everything across, but custom reporting only really opens up on Advanced, which is a big jump.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

Custom reporting only really opens up on Advanced, which is a big jump.

Ease of use: 4.0
Value for money: 3.0
Customer service: 3.0
Functionality: 4.0

Used for 1-2 years2 found this helpful

Ruth Dunmore

HR director · 1000+ employees · Marketing and advertising

United Kingdom

4.0

1 Sep 2024

Reliable, if you read the small print

Support was on the phone in minutes rather than a ticket queue, and the app marketplace meant our booking system connected without a developer. The 90 percent off deal hides a renewal that stung the following year, but we live with it.

Pros

Support was on the phone in minutes rather than a ticket queue.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for 1-2 years20 found this helpful

Mohammed Dunmore

Practice manager · 11-50 employees · Property and lettings

United Kingdom

4.0

29 Aug 2024

Good software, aggressive pricing

The app marketplace meant our booking system connected without a developer. Only real gripe is that the 90 percent off deal hides a renewal that stung the following year.

Pros

The app marketplace meant our booking system connected without a developer.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 5.0

Used for Less than 6 months29 found this helpful

Claire Rhodes

Director · 11-50 employees · Professional services

United Kingdom

4.0

26 Aug 2024

Watch the renewal price

VAT returns submit to HMRC without a single error in two years. Only real gripe is that the pricing tiers shift often and it is hard to budget a year ahead.

Pros

VAT returns submit to HMRC without a single error in two years.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years27 found this helpful

Peter Marsden

HR director · 1000+ employees · Healthcare

United Kingdom

5.0

24 Aug 2024

Strong for VAT and CIS

VAT returns submit to HMRC without a single error in two years, and support was on the phone in minutes rather than a ticket queue. No complaints so far.

Pros

VAT returns submit to HMRC without a single error in two years.

Cons

Payroll is a separate add on, so the real monthly cost is higher than it looks.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years18 found this helpful

Richard Sandhu

Director · 11-50 employees · Engineering

LinkedIn verifiedUnited Kingdom

5.0

8 Aug 2024

Watch the renewal price

VAT returns submit to HMRC without a single error in two years. The bank feed categorises so well that Monday mornings are no longer a chore.

Pros

VAT returns submit to HMRC without a single error in two years.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months7 found this helpful

Daniel Bhatti

Founder · 1-10 employees · Healthcare

United Kingdom

3.0

7 Aug 2024

Watch the renewal price

The mobile app lets me raise an invoice from a client site. That said, you notice the American roots in some of the wording and the pricing tiers shift often and it is hard to budget a year ahead.

Pros

The mobile app lets me raise an invoice from a client site.

Cons

You notice the American roots in some of the wording.

Ease of use: 4.0
Value for money: 2.0
Customer service: 3.0
Functionality: 2.0

Used for 1-2 years19 found this helpful