QuickBooks Online

Verified listing

The most widely used cloud accounting platform in the UK small business market

4.1Based on 262 reviews

Visit website

Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
115
4 stars
93
3 stars
34
2 stars
17
1 star
3

Filter reviews

Country

Industry

Company size

How long used

Sort by

Verified reviews for QuickBooks Online

262 reviews matching your filters

Laura Whitfield

Operations manager · 51-200 employees · Engineering

United Kingdom

5.0

21 Nov 2024

Bank feed is the reason we switched

Moving from Sage took an afternoon and the import brought everything across. The app marketplace meant our booking system connected without a developer.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months26 found this helpful

James Devlin

Finance director · 1000+ employees · Veterinary

United Kingdom

4.0

17 Nov 2024

Does everything a small firm needs

VAT returns submit to HMRC without a single error in two years. Only real gripe is that receipt limits meant we upgraded a tier sooner than planned.

Pros

VAT returns submit to HMRC without a single error in two years.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 3.0

Used for 2+ years38 found this helpful

Claire Baptiste

Finance director · 1000+ employees · Hospitality

LinkedIn verifiedUnited Kingdom

4.0

17 Nov 2024

Reliable, if you read the small print

Project profitability on Plus tells us which jobs actually make money, and the bank feed categorises so well that Monday mornings are no longer a chore. The pricing tiers shift often and it is hard to budget a year ahead, but we live with it.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 3.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for 2+ years36 found this helpful

Zoe Mackenzie

Director · 1-10 employees · Manufacturing

United Kingdom

4.0

14 Nov 2024

Reliable, if you read the small print

Support was on the phone in minutes rather than a ticket queue, and the app marketplace meant our booking system connected without a developer. The pricing tiers shift often and it is hard to budget a year ahead, but we live with it.

Pros

Support was on the phone in minutes rather than a ticket queue.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months38 found this helpful

Rebecca Colquhoun

Sole trader · 1-10 employees · Fitness and leisure

United Kingdom

5.0

11 Nov 2024

Project profitability sold it to us

The bank feed categorises so well that Monday mornings are no longer a chore, and CIS is handled from the entry tier, which the last package charged extra for. No complaints so far.

Pros

The bank feed categorises so well that Monday mornings are no longer a chore.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 6-12 months15 found this helpful

Nicola Radcliffe

Payroll manager · 51-200 employees · Retail

United Kingdom

3.0

2 Nov 2024

Bank feed is the reason we switched

Mixed. Support was on the phone in minutes rather than a ticket queue, but payroll is a separate add on, so the real monthly cost is higher than it looks.

Pros

Support was on the phone in minutes rather than a ticket queue.

Cons

Payroll is a separate add on, so the real monthly cost is higher than it looks.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 1-2 years18 found this helpful

Kevin Radcliffe

Finance manager · 51-200 employees · Wholesale

United Kingdom

2.0

31 Oct 2024

Better automation than the last one

You notice the American roots in some of the wording, and the 90 percent off deal hides a renewal that stung the following year. The app marketplace meant our booking system connected without a developer, which is about the only positive.

Pros

The app marketplace meant our booking system connected without a developer.

Cons

You notice the American roots in some of the wording.

Ease of use: 2.0
Value for money: 1.0
Customer service: 1.0
Functionality: 1.0

Used for 2+ years25 found this helpful

Louise Vaughan

Sole trader · 11-50 employees · Recruitment

LinkedIn verifiedUnited Kingdom

5.0

29 Oct 2024

Good software, aggressive pricing

The mobile app lets me raise an invoice from a client site, and VAT returns submit to HMRC without a single error in two years. No complaints so far.

Pros

The mobile app lets me raise an invoice from a client site.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years20 found this helpful

Rachel Lockhart

Owner · 11-50 employees · Logistics and transport

LinkedIn verifiedUnited Kingdom

4.0

26 Oct 2024

Does everything a small firm needs

Moving from Sage took an afternoon and the import brought everything across. Only real gripe is that payroll is a separate add on, so the real monthly cost is higher than it looks.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

Payroll is a separate add on, so the real monthly cost is higher than it looks.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 2+ years15 found this helpful

Katie Ferreira

Bookkeeper · 1-10 employees · Veterinary

United Kingdom

5.0

25 Oct 2024

Reliable, if you read the small print

CIS is handled from the entry tier, which the last package charged extra for. The app marketplace meant our booking system connected without a developer.

Pros

CIS is handled from the entry tier, which the last package charged extra for.

Cons

You notice the American roots in some of the wording.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months13 found this helpful