QuickBooks Online

Verified listing

The most widely used cloud accounting platform in the UK small business market

4.1Based on 262 reviews

Visit website

Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
115
4 stars
93
3 stars
34
2 stars
17
1 star
3

Filter reviews

Country

Industry

Company size

How long used

Sort by

Verified reviews for QuickBooks Online

262 reviews matching your filters

Louise Bramley

Group financial controller · 1000+ employees · Manufacturing

United Kingdom

5.0

7 Jan 2025

Does everything a small firm needs

CIS is handled from the entry tier, which the last package charged extra for, and VAT returns submit to HMRC without a single error in two years. No complaints so far.

Pros

CIS is handled from the entry tier, which the last package charged extra for.

Cons

You notice the American roots in some of the wording.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years24 found this helpful

James Stroud

Practice manager · 1-10 employees · Accounting

LinkedIn verifiedUnited Kingdom

3.0

6 Jan 2025

Bank feed is the reason we switched

Mixed. Moving from Sage took an afternoon and the import brought everything across, but the pricing tiers shift often and it is hard to budget a year ahead.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 3.0
Value for money: 2.0
Customer service: 3.0
Functionality: 3.0

Used for Less than 6 months33 found this helpful

Kevin Bramley

Management accountant · 51-200 employees · Professional services

LinkedIn verifiedUnited Kingdom

4.0

2 Jan 2025

Strong for VAT and CIS

Moving from Sage took an afternoon and the import brought everything across, and project profitability on Plus tells us which jobs actually make money. Receipt limits meant we upgraded a tier sooner than planned, but we live with it.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months25 found this helpful

Owen Fairbanks

Office manager · 11-50 employees · IT services

United Kingdom

4.0

27 Dec 2024

Bank feed is the reason we switched

The app marketplace meant our booking system connected without a developer. Only real gripe is that receipt limits meant we upgraded a tier sooner than planned.

Pros

The app marketplace meant our booking system connected without a developer.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 3.0

Used for 6-12 months38 found this helpful

Kevin Devlin

Practice manager · 1-10 employees · Fitness and leisure

United Kingdom

5.0

18 Dec 2024

Good software, aggressive pricing

The app marketplace meant our booking system connected without a developer. The mobile app lets me raise an invoice from a client site.

Pros

The app marketplace meant our booking system connected without a developer.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years17 found this helpful

Aisha Kowalski

Payroll manager · 201-500 employees · Property and lettings

United Kingdom

3.0

15 Dec 2024

Strong for VAT and CIS

Mixed. The mobile app lets me raise an invoice from a client site, but you notice the American roots in some of the wording.

Pros

The mobile app lets me raise an invoice from a client site.

Cons

You notice the American roots in some of the wording.

Ease of use: 3.0
Value for money: 3.0
Customer service: 3.0
Functionality: 3.0

Used for 1-2 years4 found this helpful

Neil Vaughan

Owner · 1-10 employees · Food and beverage

United Kingdom

4.0

5 Dec 2024

Project profitability sold it to us

Support was on the phone in minutes rather than a ticket queue. Only real gripe is that custom reporting only really opens up on Advanced, which is a big jump.

Pros

Support was on the phone in minutes rather than a ticket queue.

Cons

Custom reporting only really opens up on Advanced, which is a big jump.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months28 found this helpful

Rebecca Vaughan

Group financial controller · 1000+ employees · Food and beverage

United Kingdom

3.0

29 Nov 2024

Watch the renewal price

The bank feed categorises so well that Monday mornings are no longer a chore. That said, payroll is a separate add on, so the real monthly cost is higher than it looks and the 90 percent off deal hides a renewal that stung the following year.

Pros

The bank feed categorises so well that Monday mornings are no longer a chore.

Cons

Payroll is a separate add on, so the real monthly cost is higher than it looks.

Ease of use: 3.0
Value for money: 3.0
Customer service: 2.0
Functionality: 4.0

Used for 1-2 years25 found this helpful

Bethany Iqbal

Financial controller · 51-200 employees · Engineering

LinkedIn verifiedUnited Kingdom

5.0

28 Nov 2024

Good software, aggressive pricing

The bank feed categorises so well that Monday mornings are no longer a chore. Moving from Sage took an afternoon and the import brought everything across.

Pros

The bank feed categorises so well that Monday mornings are no longer a chore.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months23 found this helpful

Martin Osei

Owner · 11-50 employees · Hospitality

United Kingdom

5.0

23 Nov 2024

Reliable, if you read the small print

The app marketplace meant our booking system connected without a developer, and support was on the phone in minutes rather than a ticket queue. No complaints so far.

Pros

The app marketplace meant our booking system connected without a developer.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years15 found this helpful