QuickBooks Online

Verified listing

The most widely used cloud accounting platform in the UK small business market

4.1Based on 262 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
115
4 stars
93
3 stars
34
2 stars
17
1 star
3

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Verified reviews for QuickBooks Online

262 reviews matching your filters

Martin Corrigan

Director · 1-10 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom

4.0

29 Jan 2025

Good software, aggressive pricing

The app marketplace meant our booking system connected without a developer, and support was on the phone in minutes rather than a ticket queue. You notice the American roots in some of the wording, but we live with it.

Pros

The app marketplace meant our booking system connected without a developer.

Cons

You notice the American roots in some of the wording.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months5 found this helpful

Megan Radcliffe

Office manager · 11-50 employees · Engineering

United Kingdom

4.0

25 Jan 2025

Watch the renewal price

Project profitability on Plus tells us which jobs actually make money, and CIS is handled from the entry tier, which the last package charged extra for. The 90 percent off deal hides a renewal that stung the following year, but we live with it.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months30 found this helpful

Ian Thornley

Owner · 1-10 employees · Construction

LinkedIn verifiedUnited Kingdom

4.0

25 Jan 2025

Better automation than the last one

The app marketplace meant our booking system connected without a developer, and the bank feed categorises so well that Monday mornings are no longer a chore. The pricing tiers shift often and it is hard to budget a year ahead, but we live with it.

Pros

The app marketplace meant our booking system connected without a developer.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months

Richard Sandhu

Founder · 1-10 employees · Recruitment

LinkedIn verifiedUnited Kingdom

5.0

24 Jan 2025

Good software, aggressive pricing

Support was on the phone in minutes rather than a ticket queue. The bank feed categorises so well that Monday mornings are no longer a chore.

Pros

Support was on the phone in minutes rather than a ticket queue.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months24 found this helpful

Kevin Bhatti

Company secretary · 51-200 employees · Wholesale

United Kingdom

5.0

23 Jan 2025

Bank feed is the reason we switched

Moving from Sage took an afternoon and the import brought everything across. The app marketplace meant our booking system connected without a developer.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years6 found this helpful

Alan Thornley

Practice manager · 1-10 employees · Education

United Kingdom

5.0

22 Jan 2025

Strong for VAT and CIS

Project profitability on Plus tells us which jobs actually make money. The mobile app lets me raise an invoice from a client site.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

You notice the American roots in some of the wording.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months22 found this helpful

Peter Cavendish

Office manager · 1-10 employees · Manufacturing

LinkedIn verifiedUnited Kingdom

5.0

18 Jan 2025

Good software, aggressive pricing

CIS is handled from the entry tier, which the last package charged extra for. The app marketplace meant our booking system connected without a developer.

Pros

CIS is handled from the entry tier, which the last package charged extra for.

Cons

You notice the American roots in some of the wording.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years27 found this helpful

Stephen Ferreira

Practice manager · 11-50 employees · Recruitment

LinkedIn verifiedUnited Kingdom

4.0

16 Jan 2025

Project profitability sold it to us

Project profitability on Plus tells us which jobs actually make money. Only real gripe is that receipt limits meant we upgraded a tier sooner than planned.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 3.0

Used for Less than 6 months27 found this helpful

Emma Bramley

Company secretary · 51-200 employees · Marketing and advertising

United Kingdom

4.0

12 Jan 2025

Does everything a small firm needs

Project profitability on Plus tells us which jobs actually make money, and moving from Sage took an afternoon and the import brought everything across. Payroll is a separate add on, so the real monthly cost is higher than it looks, but we live with it.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

Payroll is a separate add on, so the real monthly cost is higher than it looks.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 2+ years22 found this helpful

Charlotte Lockhart

Director · 1-10 employees · IT services

United Kingdom

5.0

10 Jan 2025

Good software, aggressive pricing

Support was on the phone in minutes rather than a ticket queue, and VAT returns submit to HMRC without a single error in two years. No complaints so far.

Pros

Support was on the phone in minutes rather than a ticket queue.

Cons

You notice the American roots in some of the wording.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months9 found this helpful