QuickBooks Online

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The most widely used cloud accounting platform in the UK small business market

4.1Based on 262 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
115
4 stars
93
3 stars
34
2 stars
17
1 star
3

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Verified reviews for QuickBooks Online

262 reviews matching your filters

Thomas Mackenzie

Office manager · 1-10 employees · Professional services

United Kingdom

5.0

20 Mar 2025

Project profitability sold it to us

Project profitability on Plus tells us which jobs actually make money, and moving from Sage took an afternoon and the import brought everything across. No complaints so far.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years14 found this helpful

Helen Bramley

Sole trader · 11-50 employees · Healthcare

United Kingdom

5.0

17 Mar 2025

Reliable, if you read the small print

Project profitability on Plus tells us which jobs actually make money. Moving from Sage took an afternoon and the import brought everything across.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years16 found this helpful

Richard Fairbanks

Bookkeeper · 1-10 employees · Education

United Kingdom

4.0

10 Mar 2025

Good software, aggressive pricing

The app marketplace meant our booking system connected without a developer, and VAT returns submit to HMRC without a single error in two years. Custom reporting only really opens up on Advanced, which is a big jump, but we live with it.

Pros

The app marketplace meant our booking system connected without a developer.

Cons

Custom reporting only really opens up on Advanced, which is a big jump.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 5.0

Used for 6-12 months14 found this helpful

Bethany Marsden

Founder · 1-10 employees · Fitness and leisure

United Kingdom

4.0

10 Mar 2025

Better automation than the last one

The bank feed categorises so well that Monday mornings are no longer a chore, and project profitability on Plus tells us which jobs actually make money. Receipt limits meant we upgraded a tier sooner than planned, but we live with it.

Pros

The bank feed categorises so well that Monday mornings are no longer a chore.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months39 found this helpful

Rachel Lockhart

Finance manager · 51-200 employees · Healthcare

LinkedIn verifiedUnited Kingdom

5.0

7 Mar 2025

Watch the renewal price

The mobile app lets me raise an invoice from a client site, and CIS is handled from the entry tier, which the last package charged extra for. No complaints so far.

Pros

The mobile app lets me raise an invoice from a client site.

Cons

Payroll is a separate add on, so the real monthly cost is higher than it looks.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months3 found this helpful

Michael Corrigan

Director · 1-10 employees · Retail

United Kingdom

4.0

7 Mar 2025

Reliable, if you read the small print

The bank feed categorises so well that Monday mornings are no longer a chore, and project profitability on Plus tells us which jobs actually make money. The pricing tiers shift often and it is hard to budget a year ahead, but we live with it.

Pros

The bank feed categorises so well that Monday mornings are no longer a chore.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for Less than 6 months15 found this helpful

Christopher Ferreira

Founder · 11-50 employees · Recruitment

LinkedIn verifiedUnited Kingdom

4.0

6 Mar 2025

Bank feed is the reason we switched

CIS is handled from the entry tier, which the last package charged extra for. Only real gripe is that receipt limits meant we upgraded a tier sooner than planned.

Pros

CIS is handled from the entry tier, which the last package charged extra for.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months19 found this helpful

Michael Corrigan

Founder · 1-10 employees · Marketing and advertising

United Kingdom

5.0

23 Feb 2025

Does everything a small firm needs

Project profitability on Plus tells us which jobs actually make money, and the app marketplace meant our booking system connected without a developer. No complaints so far.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months22 found this helpful

Owen Ainsley

Finance director · 1000+ employees · Charity and non-profit

United Kingdom

4.0

10 Feb 2025

Watch the renewal price

Support was on the phone in minutes rather than a ticket queue, and project profitability on Plus tells us which jobs actually make money. Receipt limits meant we upgraded a tier sooner than planned, but we live with it.

Pros

Support was on the phone in minutes rather than a ticket queue.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 5.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for Less than 6 months5 found this helpful

Ruth Kowalski

Office manager · 11-50 employees · Construction

United Kingdom

5.0

1 Feb 2025

Does everything a small firm needs

Moving from Sage took an afternoon and the import brought everything across. The bank feed categorises so well that Monday mornings are no longer a chore.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months28 found this helpful