QuickBooks Online

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The most widely used cloud accounting platform in the UK small business market

4.1Based on 262 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
115
4 stars
93
3 stars
34
2 stars
17
1 star
3

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Verified reviews for QuickBooks Online

262 reviews matching your filters

James Corrigan

Systems accountant · 501-1000 employees · Recruitment

United Kingdom

4.0

10 May 2025

Better automation than the last one

VAT returns submit to HMRC without a single error in two years. Only real gripe is that the pricing tiers shift often and it is hard to budget a year ahead.

Pros

VAT returns submit to HMRC without a single error in two years.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 3.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for 2+ years28 found this helpful

Katie Bhatti

Management accountant · 201-500 employees · Manufacturing

LinkedIn verifiedUnited Kingdom

5.0

3 May 2025

Watch the renewal price

VAT returns submit to HMRC without a single error in two years. Project profitability on Plus tells us which jobs actually make money.

Pros

VAT returns submit to HMRC without a single error in two years.

Cons

You notice the American roots in some of the wording.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years29 found this helpful

Richard Kowalski

Owner · 1-10 employees · Fitness and leisure

LinkedIn verifiedUnited Kingdom

3.0

30 Apr 2025

Strong for VAT and CIS

Mixed. Project profitability on Plus tells us which jobs actually make money, but you notice the American roots in some of the wording.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

You notice the American roots in some of the wording.

Ease of use: 3.0
Value for money: 2.0
Customer service: 4.0
Functionality: 2.0

Used for Less than 6 months17 found this helpful

Charlotte Radcliffe

Payroll manager · 201-500 employees · Property and lettings

LinkedIn verifiedUnited Kingdom

5.0

19 Apr 2025

Good software, aggressive pricing

The bank feed categorises so well that Monday mornings are no longer a chore, and moving from Sage took an afternoon and the import brought everything across. No complaints so far.

Pros

The bank feed categorises so well that Monday mornings are no longer a chore.

Cons

Custom reporting only really opens up on Advanced, which is a big jump.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years35 found this helpful

Fiona Devlin

Sole trader · 1-10 employees · Charity and non-profit

United Kingdom

5.0

4 Apr 2025

Project profitability sold it to us

CIS is handled from the entry tier, which the last package charged extra for. The app marketplace meant our booking system connected without a developer.

Pros

CIS is handled from the entry tier, which the last package charged extra for.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months15 found this helpful

Richard Nasir

Practice manager · 11-50 employees · Hospitality

LinkedIn verifiedUnited Kingdom

3.0

1 Apr 2025

Bank feed is the reason we switched

Mixed. VAT returns submit to HMRC without a single error in two years, but payroll is a separate add on, so the real monthly cost is higher than it looks.

Pros

VAT returns submit to HMRC without a single error in two years.

Cons

Payroll is a separate add on, so the real monthly cost is higher than it looks.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 2.0

Used for 1-2 years12 found this helpful

Mark Ferreira

Bookkeeper · 11-50 employees · Engineering

LinkedIn verifiedUnited Kingdom

4.0

30 Mar 2025

Does everything a small firm needs

The bank feed categorises so well that Monday mornings are no longer a chore. Only real gripe is that the pricing tiers shift often and it is hard to budget a year ahead.

Pros

The bank feed categorises so well that Monday mornings are no longer a chore.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for Less than 6 months11 found this helpful

Kevin Stroud

Company secretary · 201-500 employees · Logistics and transport

LinkedIn verifiedUnited Kingdom

4.0

28 Mar 2025

Project profitability sold it to us

Support was on the phone in minutes rather than a ticket queue, and VAT returns submit to HMRC without a single error in two years. Payroll is a separate add on, so the real monthly cost is higher than it looks, but we live with it.

Pros

Support was on the phone in minutes rather than a ticket queue.

Cons

Payroll is a separate add on, so the real monthly cost is higher than it looks.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years1 found this helpful

Callum Iqbal

Founder · 11-50 employees · Charity and non-profit

United Kingdom

5.0

22 Mar 2025

Project profitability sold it to us

Support was on the phone in minutes rather than a ticket queue. The bank feed categorises so well that Monday mornings are no longer a chore.

Pros

Support was on the phone in minutes rather than a ticket queue.

Cons

Payroll is a separate add on, so the real monthly cost is higher than it looks.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years28 found this helpful

Michael Adeyemi

Practice manager · 1-10 employees · Retail

United Kingdom

5.0

22 Mar 2025

Does everything a small firm needs

VAT returns submit to HMRC without a single error in two years. The app marketplace meant our booking system connected without a developer.

Pros

VAT returns submit to HMRC without a single error in two years.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months5 found this helpful