QuickBooks Online

Verified listing

The most widely used cloud accounting platform in the UK small business market

4.1Based on 262 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
115
4 stars
93
3 stars
34
2 stars
17
1 star
3

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Verified reviews for QuickBooks Online

262 reviews matching your filters

Eleanor Ellery

Finance manager · 51-200 employees · Retail

United Kingdom

4.0

13 Jun 2025

Good software, aggressive pricing

Moving from Sage took an afternoon and the import brought everything across. Only real gripe is that you notice the American roots in some of the wording.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

You notice the American roots in some of the wording.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years20 found this helpful

Peter Begum

Bookkeeper · 11-50 employees · IT services

United Kingdom

5.0

10 Jun 2025

Does everything a small firm needs

The mobile app lets me raise an invoice from a client site, and the app marketplace meant our booking system connected without a developer. No complaints so far.

Pros

The mobile app lets me raise an invoice from a client site.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years12 found this helpful

Owen Rhodes

Head of finance · 1000+ employees · Retail

United Kingdom

4.0

8 Jun 2025

Does everything a small firm needs

The mobile app lets me raise an invoice from a client site, and moving from Sage took an afternoon and the import brought everything across. You notice the American roots in some of the wording, but we live with it.

Pros

The mobile app lets me raise an invoice from a client site.

Cons

You notice the American roots in some of the wording.

Ease of use: 5.0
Value for money: 4.0
Customer service: 3.0
Functionality: 3.0

Used for Less than 6 months4 found this helpful

Ruth Bramley

Owner · 1-10 employees · Manufacturing

United Kingdom

3.0

5 Jun 2025

Watch the renewal price

VAT returns submit to HMRC without a single error in two years. That said, the pricing tiers shift often and it is hard to budget a year ahead and payroll is a separate add on, so the real monthly cost is higher than it looks.

Pros

VAT returns submit to HMRC without a single error in two years.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 3.0

Used for Less than 6 months10 found this helpful

Andrew Stroud

Finance manager · 201-500 employees · Construction

United Kingdom

5.0

24 May 2025

Strong for VAT and CIS

The bank feed categorises so well that Monday mornings are no longer a chore. CIS is handled from the entry tier, which the last package charged extra for.

Pros

The bank feed categorises so well that Monday mornings are no longer a chore.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months38 found this helpful

Kevin Bramley

Sole trader · 1-10 employees · Property and lettings

United Kingdom

3.0

23 May 2025

Bank feed is the reason we switched

Mixed. Moving from Sage took an afternoon and the import brought everything across, but payroll is a separate add on, so the real monthly cost is higher than it looks.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

Payroll is a separate add on, so the real monthly cost is higher than it looks.

Ease of use: 3.0
Value for money: 2.0
Customer service: 3.0
Functionality: 3.0

Used for 1-2 years

Emma Ferreira

Practice manager · 1-10 employees · Marketing and advertising

United Kingdom

5.0

21 May 2025

Does everything a small firm needs

Support was on the phone in minutes rather than a ticket queue. The app marketplace meant our booking system connected without a developer.

Pros

Support was on the phone in minutes rather than a ticket queue.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years36 found this helpful

Ruth Kowalski

Operations manager · 51-200 employees · IT services

United Kingdom

3.0

20 May 2025

Reliable, if you read the small print

CIS is handled from the entry tier, which the last package charged extra for. That said, custom reporting only really opens up on Advanced, which is a big jump and the 90 percent off deal hides a renewal that stung the following year.

Pros

CIS is handled from the entry tier, which the last package charged extra for.

Cons

Custom reporting only really opens up on Advanced, which is a big jump.

Ease of use: 3.0
Value for money: 2.0
Customer service: 3.0
Functionality: 3.0

Used for 2+ years18 found this helpful

Aisha Bhatti

Sole trader · 11-50 employees · Retail

LinkedIn verifiedUnited Kingdom

4.0

18 May 2025

Bank feed is the reason we switched

Moving from Sage took an afternoon and the import brought everything across. Only real gripe is that the 90 percent off deal hides a renewal that stung the following year.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months22 found this helpful

Robert Thornley

Owner · 11-50 employees · Recruitment

United Kingdom

2.0

11 May 2025

Watch the renewal price

The pricing tiers shift often and it is hard to budget a year ahead, and the 90 percent off deal hides a renewal that stung the following year. CIS is handled from the entry tier, which the last package charged extra for, which is about the only positive.

Pros

CIS is handled from the entry tier, which the last package charged extra for.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 2.0
Value for money: 3.0
Customer service: 2.0
Functionality: 2.0

Used for Less than 6 months35 found this helpful