QuickBooks Online

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The most widely used cloud accounting platform in the UK small business market

4.1Based on 262 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
115
4 stars
93
3 stars
34
2 stars
17
1 star
3

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Verified reviews for QuickBooks Online

262 reviews matching your filters

Neil Vaughan

Head of payroll · 1000+ employees · Professional services

United Kingdom

3.0

2 Jul 2025

Reliable, if you read the small print

Project profitability on Plus tells us which jobs actually make money. That said, receipt limits meant we upgraded a tier sooner than planned and the 90 percent off deal hides a renewal that stung the following year.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 3.0
Value for money: 3.0
Customer service: 3.0
Functionality: 3.0

Used for 2+ years34 found this helpful

Thomas Stroud

Payroll manager · 51-200 employees · Retail

United Kingdom

5.0

2 Jul 2025

Project profitability sold it to us

Moving from Sage took an afternoon and the import brought everything across, and CIS is handled from the entry tier, which the last package charged extra for. No complaints so far.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months16 found this helpful

Ruth Ashworth

Finance manager · 51-200 employees · Fitness and leisure

LinkedIn verifiedUnited Kingdom

2.0

1 Jul 2025

Good software, aggressive pricing

The pricing tiers shift often and it is hard to budget a year ahead, and custom reporting only really opens up on Advanced, which is a big jump. Project profitability on Plus tells us which jobs actually make money, which is about the only positive.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 2.0
Value for money: 3.0
Customer service: 1.0
Functionality: 2.0

Used for 1-2 years29 found this helpful

Paul Nasir

Sole trader · 1-10 employees · Professional services

United Kingdom

4.0

29 Jun 2025

Reliable, if you read the small print

VAT returns submit to HMRC without a single error in two years. Only real gripe is that receipt limits meant we upgraded a tier sooner than planned.

Pros

VAT returns submit to HMRC without a single error in two years.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years29 found this helpful

Alan Vaughan

Financial controller · 51-200 employees · IT services

United Kingdom

5.0

19 Jun 2025

Good software, aggressive pricing

Project profitability on Plus tells us which jobs actually make money. The bank feed categorises so well that Monday mornings are no longer a chore.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years38 found this helpful

David Middleton

Practice manager · 1-10 employees · Recruitment

United Kingdom

4.0

19 Jun 2025

Better automation than the last one

The bank feed categorises so well that Monday mornings are no longer a chore, and CIS is handled from the entry tier, which the last package charged extra for. Payroll is a separate add on, so the real monthly cost is higher than it looks, but we live with it.

Pros

The bank feed categorises so well that Monday mornings are no longer a chore.

Cons

Payroll is a separate add on, so the real monthly cost is higher than it looks.

Ease of use: 3.0
Value for money: 4.0
Customer service: 5.0
Functionality: 3.0

Used for 6-12 months30 found this helpful

Hannah Bramley

Finance manager · 51-200 employees · Healthcare

United Kingdom

1.0

18 Jun 2025

Better automation than the last one

Payroll is a separate add on, so the real monthly cost is higher than it looks. The pricing tiers shift often and it is hard to budget a year ahead. Looking at alternatives.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

Payroll is a separate add on, so the real monthly cost is higher than it looks.

Ease of use: 1.0
Value for money: 1.0
Customer service: 2.0
Functionality: 1.0

Used for 6-12 months21 found this helpful

Charlotte Okonkwo

Practice manager · 1-10 employees · Fitness and leisure

LinkedIn verifiedUnited Kingdom

2.0

17 Jun 2025

Strong for VAT and CIS

You notice the American roots in some of the wording, and the 90 percent off deal hides a renewal that stung the following year. The mobile app lets me raise an invoice from a client site, which is about the only positive.

Pros

The mobile app lets me raise an invoice from a client site.

Cons

You notice the American roots in some of the wording.

Ease of use: 2.0
Value for money: 2.0
Customer service: 2.0
Functionality: 1.0

Used for Less than 6 months38 found this helpful

Peter Dunmore

Practice manager · 1-10 employees · Professional services

United Kingdom

5.0

17 Jun 2025

Bank feed is the reason we switched

The app marketplace meant our booking system connected without a developer. The bank feed categorises so well that Monday mornings are no longer a chore.

Pros

The app marketplace meant our booking system connected without a developer.

Cons

Custom reporting only really opens up on Advanced, which is a big jump.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months29 found this helpful

Owen Bramley

Financial controller · 201-500 employees · Hospitality

United Kingdom

5.0

15 Jun 2025

Does everything a small firm needs

VAT returns submit to HMRC without a single error in two years, and the mobile app lets me raise an invoice from a client site. No complaints so far.

Pros

VAT returns submit to HMRC without a single error in two years.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months2 found this helpful