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Pipedrive

Verified listing

A sales first CRM built around the pipeline, popular with UK small sales teams

Ratings by dimension

  • Ease of use3.9
  • Value3.9
  • Support3.9
  • Features3.9

Rating distribution

  • 5 stars97
  • 4 stars70
  • 3 stars40
  • 2 stars10
  • 1 star11

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Verified reviews for Pipedrive

228 reviews matching your filters

Olivia Fairbanks

Head of payroll · 501-1000 employees · Hospitality

United Kingdom
5.0

2 Jun 2026

Up and running in a day

The automation handles the routine follow ups for us, and we were up and running properly within a day, no consultant. No complaints so far.

Pros

The automation handles the routine follow ups for us.

Cons

The add ons stack up in cost once you want more.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months28 found this helpful

Gareth Pemberton

Management accountant · 51-200 employees · Hospitality

United Kingdom
3.0

31 May 2026

High adoption from our reps

Per seat pricing is clear and affordable at our size. That said, the add ons stack up in cost once you want more and it is sales only, marketing and service need other tools.

Pros

Per seat pricing is clear and affordable at our size.

Cons

The add ons stack up in cost once you want more.

Ease of use
4.0
Value for money
3.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months26 found this helpful

Peter Sandhu

Sole trader · 11-50 employees · Manufacturing

LinkedIn verifiedUnited Kingdom
5.0

26 May 2026

Great for pure sales

Per seat pricing is clear and affordable at our size. We were up and running properly within a day, no consultant.

Pros

Per seat pricing is clear and affordable at our size.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
5.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 2+ years26 found this helpful

Martin Ferreira

Company secretary · 51-200 employees · Fitness and leisure

United Kingdom
4.0

17 May 2026

Affordable and easy

We were up and running properly within a day, no consultant. Only real gripe is that the add ons stack up in cost once you want more.

Pros

We were up and running properly within a day, no consultant.

Cons

The add ons stack up in cost once you want more.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for 1-2 years17 found this helpful

Sophie Ferreira

Finance business partner · 501-1000 employees · Retail

United Kingdom
4.0

16 May 2026

The pipeline view sells it

The pipeline view means reps always know what to do next. Only real gripe is that the add ons stack up in cost once you want more.

Pros

The pipeline view means reps always know what to do next.

Cons

The add ons stack up in cost once you want more.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
3.0
Used for 1-2 years26 found this helpful

Martin Begum

Owner · 1-10 employees · Logistics and transport

United Kingdom
4.0

12 May 2026

Up and running in a day

The pipeline view means reps always know what to do next. Only real gripe is that the cheapest tier is basic, most of us are on the middle ones.

Pros

The pipeline view means reps always know what to do next.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
5.0
Value for money
3.0
Customer service
5.0
Functionality
4.0
Used for 1-2 years18 found this helpful

Charlotte Holloway

Company secretary · 201-500 employees · Accounting

United Kingdom
4.0

29 Apr 2026

Great for pure sales

The pipeline view means reps always know what to do next, and the automation handles the routine follow ups for us. The cheapest tier is basic, most of us are on the middle ones, but we live with it.

Pros

The pipeline view means reps always know what to do next.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
3.0
Value for money
4.0
Customer service
4.0
Functionality
5.0
Used for 1-2 years5 found this helpful

Christopher Holloway

HR manager · 51-200 employees · Healthcare

United Kingdom
5.0

15 Apr 2026

High adoption from our reps

The pipeline view means reps always know what to do next. Adoption is high because it does not treat salespeople as data clerks.

Pros

The pipeline view means reps always know what to do next.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years30 found this helpful

Alan Lockhart

Founder · 11-50 employees · Fitness and leisure

United Kingdom
4.0

6 Apr 2026

High adoption from our reps

Adoption is high because it does not treat salespeople as data clerks. Only real gripe is that reporting is lighter than the enterprise platforms.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use
5.0
Value for money
3.0
Customer service
4.0
Functionality
3.0
Used for 1-2 years28 found this helpful

Aisha Okonkwo

Founder · 11-50 employees · Fitness and leisure

LinkedIn verifiedUnited Kingdom
4.0

3 Apr 2026

High adoption from our reps

Adoption is high because it does not treat salespeople as data clerks, and we were up and running properly within a day, no consultant. The add ons stack up in cost once you want more, but we live with it.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

The add ons stack up in cost once you want more.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 1-2 years24 found this helpful