Handing payroll over entirely was the best decision we made, and they deal with HMRC so we never have to. No complaints so far.
Pros
Handing payroll over entirely was the best decision we made.
Cons
The software itself is less slick than the modern cloud tools.
Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years34 found this helpful
S
Sophie Marsden
Director · 1-10 employees · Education
United Kingdom
5.0
17 May 2026
The advice line earns its keep
Decades of bureau experience shows in how little goes wrong. They deal with HMRC so we never have to.
Pros
Decades of bureau experience shows in how little goes wrong.
Cons
Changes go through the bureau rather than being instant.
Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months12 found this helpful
O
Olivia Adeyemi
Founder · 1-10 employees · Marketing and advertising
United Kingdom
4.0
8 May 2026
Good if you would rather outsource
Handing payroll over entirely was the best decision we made. Only real gripe is that you give up some direct control by outsourcing.
Pros
Handing payroll over entirely was the best decision we made.
Cons
You give up some direct control by outsourcing.
Ease of use
4.0
Value for money
3.0
Customer service
3.0
Functionality
5.0
Used for 6-12 months29 found this helpful
H
Helen Cavendish
Practice manager · 11-50 employees · Fitness and leisure
United Kingdom
5.0
5 May 2026
Good if you would rather outsource
The employment law advice has saved us more than the fee twice now, and they deal with HMRC so we never have to. No complaints so far.
Pros
The employment law advice has saved us more than the fee twice now.
Cons
You give up some direct control by outsourcing.
Ease of use
5.0
Value for money
4.0
Customer service
4.0
Functionality
5.0
Used for 1-2 years36 found this helpful
C
Callum Adeyemi
Owner · 1-10 employees · Charity and non-profit
LinkedIn verifiedUnited Kingdom
5.0
1 May 2026
Payroll off our desk for good
Decades of bureau experience shows in how little goes wrong, and they deal with HMRC so we never have to. No complaints so far.
Pros
Decades of bureau experience shows in how little goes wrong.
Cons
You give up some direct control by outsourcing.
Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for Less than 6 months16 found this helpful
R
Rachel Adeyemi
Director · 11-50 employees · Wholesale
United Kingdom
5.0
29 Apr 2026
Takes the stress away
The employment law advice has saved us more than the fee twice now. Decades of bureau experience shows in how little goes wrong.
Pros
The employment law advice has saved us more than the fee twice now.
Cons
You give up some direct control by outsourcing.
Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 2+ years37 found this helpful
A
Alan Bramley
Practice manager · 1-10 employees · Manufacturing
United Kingdom
4.0
26 Apr 2026
Good if you would rather outsource
The pay run just happens and we approve it, and handing payroll over entirely was the best decision we made. Changes go through the bureau rather than being instant, but we live with it.
Pros
The pay run just happens and we approve it.
Cons
Changes go through the bureau rather than being instant.
Ease of use
4.0
Value for money
4.0
Customer service
5.0
Functionality
4.0
Used for Less than 6 months28 found this helpful
M
Mohammed Thornley
Founder · 1-10 employees · Marketing and advertising
United Kingdom
4.0
25 Apr 2026
Takes the stress away
The employment law advice has saved us more than the fee twice now, and the pay run just happens and we approve it. A managed service costs more than running it yourself, but we live with it.
Pros
The employment law advice has saved us more than the fee twice now.
Cons
A managed service costs more than running it yourself.
Ease of use
4.0
Value for money
3.0
Customer service
4.0
Functionality
3.0
Used for 6-12 months10 found this helpful
S
Stephen Rhodes
Practice manager · 11-50 employees · Property and lettings
United Kingdom
5.0
25 Apr 2026
Worth it to not think about payroll
Handing payroll over entirely was the best decision we made. The employment law advice has saved us more than the fee twice now.
Pros
Handing payroll over entirely was the best decision we made.
Cons
Changes go through the bureau rather than being instant.
Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for Less than 6 months12 found this helpful
C
Claire Corrigan
Practice manager · 1-10 employees · Marketing and advertising
United Kingdom
5.0
22 Apr 2026
The advice line earns its keep
Handing payroll over entirely was the best decision we made. Decades of bureau experience shows in how little goes wrong.
Pros
Handing payroll over entirely was the best decision we made.
Cons
The software itself is less slick than the modern cloud tools.