Sole trader · 1-10 employees · Logistics and transport
United Kingdom
4.0
17 Jun 2026
Reliable managed service
The pay run just happens and we approve it, and the employment law advice has saved us more than the fee twice now. Changes go through the bureau rather than being instant, but we live with it.
Pros
The pay run just happens and we approve it.
Cons
Changes go through the bureau rather than being instant.
Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
3.0
Used for 1-2 years22 found this helpful
D
David Nasir
Practice manager · 11-50 employees · Wholesale
United Kingdom
5.0
10 Jun 2026
Worth it to not think about payroll
Decades of bureau experience shows in how little goes wrong. They deal with HMRC so we never have to.
Pros
Decades of bureau experience shows in how little goes wrong.
Cons
Changes go through the bureau rather than being instant.
Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months24 found this helpful
N
Nicola Iqbal
Founder · 1-10 employees · Education
United Kingdom
2.0
9 Jun 2026
Payroll off our desk for good
The software itself is less slick than the modern cloud tools, and changes go through the bureau rather than being instant. Handing payroll over entirely was the best decision we made, which is about the only positive.
Pros
Handing payroll over entirely was the best decision we made.
Cons
The software itself is less slick than the modern cloud tools.
Ease of use
2.0
Value for money
2.0
Customer service
3.0
Functionality
2.0
Used for 6-12 months18 found this helpful
R
Richard Quinn
Practice manager · 1-10 employees · Retail
United Kingdom
3.0
7 Jun 2026
Good if you would rather outsource
Mixed. Handing payroll over entirely was the best decision we made, but changes go through the bureau rather than being instant.
Pros
Handing payroll over entirely was the best decision we made.
Cons
Changes go through the bureau rather than being instant.
Ease of use
3.0
Value for money
3.0
Customer service
3.0
Functionality
3.0
Used for 6-12 months5 found this helpful
L
Laura Sinclair
Finance manager · 51-200 employees · Charity and non-profit
United Kingdom
3.0
7 Jun 2026
The advice line earns its keep
Handing payroll over entirely was the best decision we made. That said, changes go through the bureau rather than being instant and a managed service costs more than running it yourself.
Pros
Handing payroll over entirely was the best decision we made.
Cons
Changes go through the bureau rather than being instant.
Ease of use
3.0
Value for money
2.0
Customer service
3.0
Functionality
3.0
Used for 1-2 years28 found this helpful
R
Ruth Sinclair
Founder · 1-10 employees · Retail
LinkedIn verifiedUnited Kingdom
5.0
3 Jun 2026
Takes the stress away
Handing payroll over entirely was the best decision we made. The employment law advice has saved us more than the fee twice now.
Pros
Handing payroll over entirely was the best decision we made.
Cons
The software itself is less slick than the modern cloud tools.
Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years3 found this helpful
K
Katie Pemberton
Practice manager · 11-50 employees · IT services
United Kingdom
5.0
31 May 2026
Takes the stress away
They deal with HMRC so we never have to. The employment law advice has saved us more than the fee twice now.
Pros
They deal with HMRC so we never have to.
Cons
A managed service costs more than running it yourself.
Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 2+ years6 found this helpful
P
Peter Rhodes
Bookkeeper · 1-10 employees · Construction
United Kingdom
3.0
26 May 2026
Payroll off our desk for good
They deal with HMRC so we never have to. That said, the software itself is less slick than the modern cloud tools and changes go through the bureau rather than being instant.
Pros
They deal with HMRC so we never have to.
Cons
The software itself is less slick than the modern cloud tools.
Ease of use
4.0
Value for money
2.0
Customer service
3.0
Functionality
3.0
Used for Less than 6 months19 found this helpful
R
Rebecca Cavendish
Operations manager · 201-500 employees · IT services
United Kingdom
4.0
26 May 2026
Reliable managed service
They deal with HMRC so we never have to, and handing payroll over entirely was the best decision we made. Changes go through the bureau rather than being instant, but we live with it.
Pros
They deal with HMRC so we never have to.
Cons
Changes go through the bureau rather than being instant.
Ease of use
4.0
Value for money
3.0
Customer service
4.0
Functionality
3.0
Used for Less than 6 months24 found this helpful
B
Bethany Patel
Director · 11-50 employees · Education
United Kingdom
5.0
22 May 2026
Good if you would rather outsource
The employment law advice has saved us more than the fee twice now, and the pay run just happens and we approve it. No complaints so far.
Pros
The employment law advice has saved us more than the fee twice now.
Cons
The software itself is less slick than the modern cloud tools.
