The batch processing saves our bureau hours every month, and the employee app stopped the constant requests for payslips. The new cloud pricing is less clear than the old desktop bands, but we live with it.
Pros
The batch processing saves our bureau hours every month.
Cons
The new cloud pricing is less clear than the old desktop bands.
Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for Less than 6 months19 found this helpful
E
Eleanor Sandhu
HR manager · 201-500 employees · Professional services
United Kingdom
2.0
23 Apr 2024
Auto enrolment done right
Migrating years of desktop data took planning, and the move to cloud only meant relearning workflows we knew cold. We run forty client payrolls from one place and it never stumbles, which is about the only positive.
Pros
We run forty client payrolls from one place and it never stumbles.
Cons
Migrating years of desktop data took planning.
Ease of use
2.0
Value for money
3.0
Customer service
2.0
Functionality
2.0
Used for 6-12 months6 found this helpful
A
Amy Trelawny
Financial controller · 51-200 employees · Professional services
LinkedIn verifiedUnited Kingdom
5.0
16 Apr 2024
Cloud move aside, it is solid
Auto enrolment assessment and postponement are handled properly. Support actually understands payroll rather than reading a script.
Pros
Auto enrolment assessment and postponement are handled properly.
Cons
It is payroll only, so HR sits in a separate product.
Ease of use
4.0
Value for money
4.0
Customer service
5.0
Functionality
4.0
Used for Less than 6 months23 found this helpful
C
Charlotte Hargreaves
Finance manager · 51-200 employees · IT services
United Kingdom
4.0
13 Apr 2024
Cloud move aside, it is solid
We run forty client payrolls from one place and it never stumbles, and auto enrolment assessment and postponement are handled properly. The new cloud pricing is less clear than the old desktop bands, but we live with it.
Pros
We run forty client payrolls from one place and it never stumbles.
Cons
The new cloud pricing is less clear than the old desktop bands.
Ease of use
4.0
Value for money
3.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years24 found this helpful
O
Olivia Kowalski
Practice manager · 11-50 employees · Professional services
United Kingdom
3.0
10 Apr 2024
Trusted by our whole practice
Mixed. We run forty client payrolls from one place and it never stumbles, but the new cloud pricing is less clear than the old desktop bands.
Pros
We run forty client payrolls from one place and it never stumbles.
Cons
The new cloud pricing is less clear than the old desktop bands.
Ease of use
3.0
Value for money
3.0
Customer service
3.0
Functionality
3.0
Used for Less than 6 months21 found this helpful
R
Robert Osei
Sole trader · 1-10 employees · Marketing and advertising
United Kingdom
3.0
2 Apr 2024
The bureau standard for a reason
Mixed. It is ready on day one of every new tax year without fail, but it is payroll only, so HR sits in a separate product.
Pros
It is ready on day one of every new tax year without fail.
Cons
It is payroll only, so HR sits in a separate product.
Ease of use
4.0
Value for money
2.0
Customer service
3.0
Functionality
3.0
Used for Less than 6 months9 found this helpful
D
Daniel Begum
Practice manager · 1-10 employees · Education
United Kingdom
3.0
1 Apr 2024
Cloud move aside, it is solid
Mixed. The batch processing saves our bureau hours every month, but it is payroll only, so HR sits in a separate product.
Pros
The batch processing saves our bureau hours every month.
Cons
It is payroll only, so HR sits in a separate product.
Ease of use
2.0
Value for money
3.0
Customer service
4.0
Functionality
3.0
Used for Less than 6 months6 found this helpful
A
Aisha Stroud
HR director · 501-1000 employees · Marketing and advertising
LinkedIn verifiedUnited Kingdom
5.0
27 Mar 2024
The bureau standard for a reason
Support actually understands payroll rather than reading a script. It is ready on day one of every new tax year without fail.
Pros
Support actually understands payroll rather than reading a script.
Cons
It is payroll only, so HR sits in a separate product.
Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months11 found this helpful
R
Rachel Thornley
Sole trader · 11-50 employees · Accounting
United Kingdom
5.0
17 Mar 2024
Trusted by our whole practice
Auto enrolment assessment and postponement are handled properly, and the employee app stopped the constant requests for payslips. No complaints so far.
Pros
Auto enrolment assessment and postponement are handled properly.
Cons
It is payroll only, so HR sits in a separate product.
Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 6-12 months29 found this helpful
S
Simon Cavendish
Director · 11-50 employees · Education
United Kingdom
4.0
16 Mar 2024
Handles our client payrolls
The batch processing saves our bureau hours every month. Only real gripe is that the new cloud pricing is less clear than the old desktop bands.
Pros
The batch processing saves our bureau hours every month.
Cons
The new cloud pricing is less clear than the old desktop bands.
