Operations manager · 51-200 employees · Charity and non-profit
LinkedIn verifiedUnited Kingdom
5.0
13 Jun 2026
Works, with caveats on the entry tier
Copilot flagged a duplicate supplier invoice before we paid it, and moving from spreadsheets took a weekend and the import worked. No complaints so far.
Pros
Copilot flagged a duplicate supplier invoice before we paid it.
Cons
Adding employees to payroll pushes the monthly cost up faster than expected.
Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 1-2 years23 found this helpful
D
Daniel Stroud
Director · 11-50 employees · Logistics and transport
LinkedIn verifiedUnited Kingdom
5.0
10 Jun 2026
Does what a small business needs
VAT returns submit cleanly and the MTD side has never given us trouble. Having payroll included saved us a second subscription entirely.
Pros
VAT returns submit cleanly and the MTD side has never given us trouble.
Cons
Some of the AI features feel half finished.
Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 6-12 months25 found this helpful
M
Michael Baptiste
Office manager · 11-50 employees · Legal services
United Kingdom
4.0
6 Jun 2026
Fine for our size
CIS deductions calculate correctly, which the last package got wrong twice, and invoice chasing runs itself and our debtor days dropped noticeably. The interface changed twice in a year and retraining staff is a cost, but we live with it.
Pros
CIS deductions calculate correctly, which the last package got wrong twice.
Cons
The interface changed twice in a year and retraining staff is a cost.
Ease of use
3.0
Value for money
4.0
Customer service
4.0
Functionality
3.0
Used for Less than 6 months28 found this helpful
E
Emma Quinn
Sole trader · 1-10 employees · Education
LinkedIn verifiedUnited Kingdom
4.0
30 May 2026
Does what a small business needs
Bank reconciliation is quick once the rules learn your suppliers, and moving from spreadsheets took a weekend and the import worked. The interface changed twice in a year and retraining staff is a cost, but we live with it.
Pros
Bank reconciliation is quick once the rules learn your suppliers.
Cons
The interface changed twice in a year and retraining staff is a cost.
Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for Less than 6 months23 found this helpful
K
Kevin Mackenzie
Bookkeeper · 1-10 employees · Education
United Kingdom
3.0
25 May 2026
Solid for VAT and CIS
Bank reconciliation is quick once the rules learn your suppliers. That said, the interface changed twice in a year and retraining staff is a cost and adding employees to payroll pushes the monthly cost up faster than expected.
Pros
Bank reconciliation is quick once the rules learn your suppliers.
Cons
The interface changed twice in a year and retraining staff is a cost.
Ease of use
3.0
Value for money
3.0
Customer service
3.0
Functionality
2.0
Used for 6-12 months31 found this helpful
N
Neil Trelawny
Company secretary · 51-200 employees · Veterinary
United Kingdom
5.0
23 May 2026
Better than the last one we used
The cash flow forecast is genuinely useful for planning payment runs, and having payroll included saved us a second subscription entirely. No complaints so far.
Pros
The cash flow forecast is genuinely useful for planning payment runs.
Cons
The interface changed twice in a year and retraining staff is a cost.
Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 2+ years7 found this helpful
C
Callum Kowalski
Practice manager · 1-10 employees · Charity and non-profit
LinkedIn verifiedUnited Kingdom
5.0
22 May 2026
Reliable, if not exciting
VAT returns submit cleanly and the MTD side has never given us trouble, and CIS deductions calculate correctly, which the last package got wrong twice. No complaints so far.
Pros
VAT returns submit cleanly and the MTD side has never given us trouble.
Cons
The Start tier is too limited, you end up on Standard almost immediately.
Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months23 found this helpful
C
Craig Devlin
Sole trader · 11-50 employees · Manufacturing
United Kingdom
3.0
21 May 2026
Reliable, if not exciting
Invoice chasing runs itself and our debtor days dropped noticeably. That said, receipt capture is metered and 30 a month goes quickly in a busy period and the Start tier is too limited, you end up on Standard almost immediately.
Pros
Invoice chasing runs itself and our debtor days dropped noticeably.
Cons
Receipt capture is metered and 30 a month goes quickly in a busy period.
Ease of use
2.0
Value for money
2.0
Customer service
3.0
Functionality
3.0
Used for 6-12 months12 found this helpful
C
Charlotte Nasir
Owner · 1-10 employees · Property and lettings
United Kingdom
3.0
18 May 2026
Better than the last one we used
The cash flow forecast is genuinely useful for planning payment runs. That said, some of the AI features feel half finished and the interface changed twice in a year and retraining staff is a cost.
Pros
The cash flow forecast is genuinely useful for planning payment runs.
Cons
Some of the AI features feel half finished.
Ease of use
2.0
Value for money
3.0
Customer service
4.0
Functionality
3.0
Used for 2+ years19 found this helpful
M
Mark Iqbal
Practice manager · 1-10 employees · Charity and non-profit
United Kingdom
3.0
16 May 2026
Does what a small business needs
Bank reconciliation is quick once the rules learn your suppliers. That said, the interface changed twice in a year and retraining staff is a cost and adding employees to payroll pushes the monthly cost up faster than expected.
Pros
Bank reconciliation is quick once the rules learn your suppliers.
Cons
The interface changed twice in a year and retraining staff is a cost.
