CIS is handled from the entry tier, which the last package charged extra for, and support was on the phone in minutes rather than a ticket queue. The 90 percent off deal hides a renewal that stung the following year, but we live with it.
Pros
CIS is handled from the entry tier, which the last package charged extra for.
Cons
The 90 percent off deal hides a renewal that stung the following year.
Ease of use
3.0
Value for money
4.0
Customer service
3.0
Functionality
3.0
Used for Less than 6 months28 found this helpful
J
James Cavendish
Practice manager · 11-50 employees · Retail
United Kingdom
4.0
16 Mar 2024
Bank feed is the reason we switched
Moving from Sage took an afternoon and the import brought everything across. Only real gripe is that the pricing tiers shift often and it is hard to budget a year ahead.
Pros
Moving from Sage took an afternoon and the import brought everything across.
Cons
The pricing tiers shift often and it is hard to budget a year ahead.
Ease of use
4.0
Value for money
5.0
Customer service
3.0
Functionality
4.0
Used for 1-2 years29 found this helpful
R
Robert Sinclair
Owner · 1-10 employees · Accounting
United Kingdom
3.0
12 Mar 2024
Good software, aggressive pricing
Project profitability on Plus tells us which jobs actually make money. That said, payroll is a separate add on, so the real monthly cost is higher than it looks and custom reporting only really opens up on Advanced, which is a big jump.
Pros
Project profitability on Plus tells us which jobs actually make money.
Cons
Payroll is a separate add on, so the real monthly cost is higher than it looks.
Ease of use
3.0
Value for money
3.0
Customer service
2.0
Functionality
3.0
Used for Less than 6 months17 found this helpful
H
Hannah Ainsley
Bookkeeper · 1-10 employees · Property and lettings
United Kingdom
5.0
11 Mar 2024
Project profitability sold it to us
CIS is handled from the entry tier, which the last package charged extra for. Support was on the phone in minutes rather than a ticket queue.
Pros
CIS is handled from the entry tier, which the last package charged extra for.
Cons
Payroll is a separate add on, so the real monthly cost is higher than it looks.
Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months8 found this helpful
H
Hannah Ashworth
Founder · 1-10 employees · Food and beverage
United Kingdom
4.0
10 Mar 2024
Better automation than the last one
Support was on the phone in minutes rather than a ticket queue, and the mobile app lets me raise an invoice from a client site. The pricing tiers shift often and it is hard to budget a year ahead, but we live with it.
Pros
Support was on the phone in minutes rather than a ticket queue.
Cons
The pricing tiers shift often and it is hard to budget a year ahead.
Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 1-2 years21 found this helpful
K
Kevin Adeyemi
Owner · 11-50 employees · Professional services
United Kingdom
4.0
4 Mar 2024
Project profitability sold it to us
VAT returns submit to HMRC without a single error in two years. Only real gripe is that receipt limits meant we upgraded a tier sooner than planned.
Pros
VAT returns submit to HMRC without a single error in two years.
Cons
Receipt limits meant we upgraded a tier sooner than planned.
Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
4.0
Used for Less than 6 months13 found this helpful
G
Gareth Radcliffe
Bookkeeper · 1-10 employees · Accounting
United Kingdom
5.0
2 Mar 2024
Reliable, if you read the small print
The app marketplace meant our booking system connected without a developer. VAT returns submit to HMRC without a single error in two years.
Pros
The app marketplace meant our booking system connected without a developer.
Cons
You notice the American roots in some of the wording.
Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years19 found this helpful
T
Thomas Quinn
Owner · 1-10 employees · Food and beverage
United Kingdom
4.0
26 Feb 2024
Bank feed is the reason we switched
The bank feed categorises so well that Monday mornings are no longer a chore, and support was on the phone in minutes rather than a ticket queue. Receipt limits meant we upgraded a tier sooner than planned, but we live with it.
Pros
The bank feed categorises so well that Monday mornings are no longer a chore.
Cons
Receipt limits meant we upgraded a tier sooner than planned.
Ease of use
5.0
Value for money
5.0
Customer service
3.0
Functionality
3.0
Used for 1-2 years23 found this helpful
S
Sophie Adeyemi
HR director · 501-1000 employees · Marketing and advertising
United Kingdom
4.0
23 Feb 2024
Watch the renewal price
Support was on the phone in minutes rather than a ticket queue, and project profitability on Plus tells us which jobs actually make money. The pricing tiers shift often and it is hard to budget a year ahead, but we live with it.
Pros
Support was on the phone in minutes rather than a ticket queue.
Cons
The pricing tiers shift often and it is hard to budget a year ahead.
Ease of use
4.0
Value for money
3.0
Customer service
5.0
Functionality
4.0
Used for 2+ years29 found this helpful
J
Jodie Trelawny
Owner · 1-10 employees · Professional services
United Kingdom
5.0
23 Feb 2024
Better automation than the last one
Moving from Sage took an afternoon and the import brought everything across, and project profitability on Plus tells us which jobs actually make money. No complaints so far.
Pros
Moving from Sage took an afternoon and the import brought everything across.
Cons
You notice the American roots in some of the wording.
