Pipedrive vs Sage CRM
Verified ratings, real UK pricing and the compliance detail, weighed side by side — with a written verdict at the end.
Pipedrive
CRM Software
- United Kingdom
- Ireland
- United States
- Estonia
- Germany
- Live Chat
- Knowledge Base
- Forum
Sage CRM
CRM Software
- United Kingdom
- Ireland
- United States
- Australia
- South Africa
- Phone
- Knowledge Base
- Forum
Evenly matched on verified reviews — 4.0 against 4.1. Price and fit will decide this one, not the score.
The short version
What each one costs and how each one rates, side by side. Only the rows where leading means something are marked; vendor and availability are in the overview above.
| Detail | Pipedrive | Sage CRM |
|---|---|---|
| What it costs | ||
| Starting priceLowest paid tier, excluding VAT | £14/user/month | On request |
| Free version | NoNo | NoNo |
| Free trial | YesYes | YesYes |
| How it rates | ||
| Overall ratingMean of verified Assaylist reviews | 4.0 | 4.1 |
| Verified reviewsVolume is evidence, not a score — this row is not a contest | 228 reviews | 204 reviews |
How reviewers score them
Across the four dimensions we ask every reviewer about — and, below, the star split each average is built from.
- Pipedrive
- Sage CRM
| Dimension | Pipedrive | Sage CRM | Gap |
|---|---|---|---|
| Ease of use | 3.9 | 4.0 | 0.1 to Sage CRM |
| Value for money | 3.9 | 3.9 | Level |
| Customer support | 3.9 | 4.0 | 0.1 to Sage CRM |
| Functionality | 3.9 | 4.0 | 0.1 to Sage CRM |
What each average is made of
Two products can share an average and not share a reputation. These bars show the star split behind each score.
| Product | 5 star | 4 star | 3 star | 2 star | 1 star |
|---|---|---|---|---|---|
| Pipedrive | 43% (97 reviews) | 31% (70 reviews) | 18% (40 reviews) | 4% (10 reviews) | 5% (11 reviews) |
| Sage CRM | 43% (88 reviews) | 33% (68 reviews) | 13% (27 reviews) | 8% (16 reviews) | 2% (5 reviews) |
Feature by feature
Everything either vendor publishes, split into what separates them and what they share.
- Both products
- 15%
- Only Pipedrive
- 1050%
- Only Sage CRM
- 945%
20 features listed across both products.
What only one of them does
Pipedrive
10- Activity reminders
- Deal and contact management
- Email sync and tracking
- Goal tracking
+ 6 more in the table below
Sage CRM
9- Cloud or on premise deployment
- Contact and account management
- Custom dashboards
- Customer service case management
+ 5 more in the table below
Showing 20 of 20 features
| Detail | Pipedrive | Sage CRM |
|---|---|---|
| Where they differ · 19 | ||
| Activity reminders | YesYes | NoNo |
| Deal and contact management | YesYes | NoNo |
| Email sync and tracking | YesYes | NoNo |
| Goal tracking | YesYes | NoNo |
| Mobile app | YesYes | NoNo |
| Products catalogue | YesYes | NoNo |
| Reporting and dashboards | YesYes | NoNo |
| Visual sales pipeline | YesYes | NoNo |
| Web forms | YesYes | NoNo |
| Workflow automation | YesYes | NoNo |
| Cloud or on premise deployment | NoNo | YesYes |
| Contact and account management | NoNo | YesYes |
| Custom dashboards | NoNo | YesYes |
| Customer service case management | NoNo | YesYes |
| Email marketing campaigns | NoNo | YesYes |
| Integration with Sage 50 and Sage 200 | NoNo | YesYes |
| Mobile access | NoNo | YesYes |
| Quotes and orders | NoNo | YesYes |
| Sales pipeline and opportunity management | NoNo | YesYes |
| Where they match · 1 | ||
| Sales forecasting | YesYes | YesYes |
A dash means the vendor has not published a feature list — which is not the same as the feature being unavailable.
How they handle UK obligations
Checked against the vendor's own documentation or HMRC's published list. A dash means we have not verified it — never that it is missing.
| Detail | Pipedrive | Sage CRM |
|---|---|---|
| Verified against vendor documentation | ||
| Data residency | EU hosting | Not stated |
What each tier costs
Both line-ups on one ladder, so the middle tier on one side sits next to the middle tier on the other.
Pipedrive
Sage CRM
Lite
£14/user/month
- Visual pipeline
- Deal and contact management
- Email sync
Sage CRM
Contact vendor
- Quoted through a Sage partner
- Sales, marketing and service
- Cloud or on premise deployment
Growth
£34/user/month
- Automation
- Products catalogue
- Everything in Lite
No comparable tier listed
Premium
£49/user/month
- Forecasting
- Team management
- Everything in Growth
No comparable tier listed
Rungs are matched by position in each vendor’s own line-up, not by what the tiers include — an entry plan on one side may cover more than the other. Prices exclude VAT unless stated, and per-seat plans are quoted per seat. Always confirm on the vendor’s own site.
Which should you choose?
Two answers, because there are two right ones depending on what you need.
Choose Pipedrive if
- It lists 10 features Sage CRM does not, including activity reminders.
- It covers more of the UK obligations we check — 1 of them against 0.
Choose Sage CRM if
- It lists 9 features Pipedrive does not, including cloud or on premise deployment.
On verified Assaylist reviews, Sage CRM currently rates 4.1 against 4.0 for Pipedrive. That gap is not the whole story: Pipedrive starts at £14/user/month and Sage CRM at a quoted price, so the right answer depends on the tier you actually need and on which one handles your UK obligations. Read both profiles before you commit, and confirm current pricing on the vendor's own site.
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