Capsule CRM vs HubSpot CRM
Verified ratings, real UK pricing and the compliance detail, weighed side by side — with a written verdict at the end.
Capsule CRM
CRM Software
- United Kingdom
- Knowledge Base
- Forum
HubSpot CRM
CRM Software
- United Kingdom
- Ireland
- United States
- Australia
- Germany
- Phone
- Live Chat
- Knowledge Base
- Forum
Evenly matched on verified reviews — 4.0 against 4.0. Price and fit will decide this one, not the score.
The short version
What each one costs and how each one rates, side by side. Only the rows where leading means something are marked; vendor and availability are in the overview above.
| Detail | Capsule CRM | HubSpot CRM |
|---|---|---|
| What it costs | ||
| Starting priceLowest paid tier, excluding VAT | £14/user/month | £15/user/month |
| Free version | YesYes | YesYes |
| Free trial | YesYes | YesYes |
| How it rates | ||
| Overall ratingMean of verified Assaylist reviews | 4.0 | 4.0 |
| Verified reviewsVolume is evidence, not a score — this row is not a contest | 286 reviews | 242 reviews |
Highlighted where one clearly leads. Rows without a highlight are not a contest.
How reviewers score them
Across the four dimensions we ask every reviewer about. The widest gap is customer support, at 0.2 of a point.
- Capsule CRM
- HubSpot CRM
| Dimension | Capsule CRM | HubSpot CRM | Gap |
|---|---|---|---|
| Ease of use | 3.9 | 3.9 | Level |
| Value for money | 3.9 | 4.0 | 0.1 to HubSpot CRM |
| Customer support | 3.8 | 4.0 | 0.2 to HubSpot CRM |
| Functionality | 3.9 | 4.0 | 0.1 to HubSpot CRM |
What each average is made of
Two products can share an average and not share a reputation. These bars show the star split behind each score.
| Product | 5 star | 4 star | 3 star | 2 star | 1 star |
|---|---|---|---|---|---|
| Capsule CRM | 41% (118 reviews) | 32% (92 reviews) | 13% (36 reviews) | 9% (25 reviews) | 5% (15 reviews) |
| HubSpot CRM | 38% (93 reviews) | 40% (96 reviews) | 13% (32 reviews) | 5% (12 reviews) | 4% (9 reviews) |
Feature by feature
Everything either vendor publishes, split into what separates them and what they share.
- Both products
- 15%
- Only Capsule CRM
- 943%
- Only HubSpot CRM
- 1152%
21 features listed across both products.
What only one of them does
Capsule CRM
9- Accounting integrations
- Contact management
- Custom fields
- Email templates
+ 5 more in the table below
HubSpot CRM
11- Contact and company management
- Deal and pipeline tracking
- Email tracking and templates
- Forecasting
+ 7 more in the table below
Showing 21 of 21 features
| Detail | Capsule CRM | HubSpot CRM |
|---|---|---|
| Where they differ · 20 | ||
| Accounting integrations | YesYes | NoNo |
| Contact management | YesYes | NoNo |
| Custom fields | YesYes | NoNo |
| Email templates | YesYes | NoNo |
| Reporting | YesYes | NoNo |
| Sales pipeline | YesYes | NoNo |
| Task and calendar management | YesYes | NoNo |
| Team collaboration | YesYes | NoNo |
| Workflow automation | YesYes | NoNo |
| Contact and company management | NoNo | YesYes |
| Deal and pipeline tracking | NoNo | YesYes |
| Email tracking and templates | NoNo | YesYes |
| Forecasting | NoNo | YesYes |
| Forms and live chat | NoNo | YesYes |
| Large app marketplace | NoNo | YesYes |
| Marketing campaigns | NoNo | YesYes |
| Meeting scheduling | NoNo | YesYes |
| Reporting and dashboards | NoNo | YesYes |
| Sales automation and sequences | NoNo | YesYes |
| Service ticketing | NoNo | YesYes |
| Where they match · 1 | ||
| Mobile app | YesYes | YesYes |
A dash means the vendor has not published a feature list — which is not the same as the feature being unavailable.
How they handle UK obligations
Checked against the vendor's own documentation or HMRC's published list. A dash means we have not verified it — never that it is missing.
| Detail | Capsule CRM | HubSpot CRM |
|---|---|---|
| Verified against vendor documentation | ||
| Data residency | United Kingdom | United Kingdom or EU hosting available |
| UK-based support | UK support team | Not stated |
What each tier costs
Both line-ups on one ladder, so the middle tier on one side sits next to the middle tier on the other.
Capsule CRM
HubSpot CRM
Free
Free
- 2 users
- 250 contacts
- Contact and pipeline management
Free
Free
- Contact and deal management
- Email tracking
- Forms and live chat
Starter
£14/user/monthLower
- 30,000 contacts
- Email templates
- Everything in Free
Sales Hub Starter
£15/user/month
- Sales automation basics
- Goals
- Simple sequences
Growth
£27/user/monthLower
- Advanced sales tools
- Workflow automation
- Reporting
Sales Hub Professional
£77/user/month
- Sequences and automation
- Forecasting
- Custom reporting
Rungs are matched by position in each vendor’s own line-up, not by what the tiers include — an entry plan on one side may cover more than the other. Prices exclude VAT unless stated, and per-seat plans are quoted per seat. Always confirm on the vendor’s own site.
Which should you choose?
Two answers, because there are two right ones depending on what you need.
Choose Capsule CRM if
- It costs less to get started — £14/user/month against £15/user/month.
- It lists 9 features HubSpot CRM does not, including accounting integrations.
- It covers more of the UK obligations we check — 2 of them against 1.
Choose HubSpot CRM if
- Reviewers score it higher on support — 4.0 against 3.8.
- It lists 11 features Capsule CRM does not, including contact and company management.
On verified Assaylist reviews, Capsule CRM currently rates 4.0 against 4.0 for HubSpot CRM. That gap is not the whole story: Capsule CRM starts at £14/user/month and HubSpot CRM at £15/user/month, so the right answer depends on the tier you actually need and on which one handles your UK obligations. Read both profiles before you commit, and confirm current pricing on the vendor's own site.
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